Digital Product Manager

Swoon; Toronto; Hybrid; CAD 55,000 - 76,000; Full time

Job summary

Swoon in Toronto is seeking a versatile Digital Product Manager to lead AI-enabled experiences for a major commercial banking portfolio. You will shape multi-year roadmaps, manage backlogs, write requirements, and drive agile delivery in a hybrid environment.

You will collaborate with AI technology, UI/UX, data analytics, and operations to deliver digital servicing, automation, workflow improvements, and AI-driven customer experiences for SMB to corporate clients.

Qualifications

• 5–7+ years of AI product management or product owner experience in Agile environments.
• Proven design and delivery of AI-enabled B2B digital experiences in financial services.
• Experience shipping digital products across mobile, tablet, and desktop.
• Strong UI/UX principles, usability testing, and customer journey mapping.
• Ability to operate with ambiguity and bias for action.
• Interest in emerging tech and AI applications in product roadmaps.

Responsibilities

• Strategy & Roadmap: Develop a multi-year AI vision, strategy, and roadmap.
• Agile Delivery & Execution: Own AI product backlog and requirements in an Agile environment.
• Cross-Functional Leadership: Collaborate with AI Technology, UI/UX, Data & Analytics, Operations, and stakeholders.
• Customer Experience & Data: Analyze data to reduce friction and drive adoption.
• Change Management: Lead stakeholder readiness and go-to-market plans for digital releases.
• Emerging Tech & AI: Support automation, AI-enabled experiences, and intelligent workflows.

Skills

AI Product Management

Agile Delivery

Cross-Functional Leadership

Data Analytics

UX/UI Understanding

Requirement Writing

Job description

Location: Toronto, ON (Hybrid)

Contract Length: 12-Month Initial Contract (Potential for extension or conversion to FTE)

Hourly Rate: $T4: $40-$45 | IC: $50-$55 PER HOUR (Dependent on experience)

About the Role

We are seeking a versatile, execution-driven Digital Product Manager to lead the design and delivery of cutting-edge digital experiences for a major commercial banking portfolio. This is a balanced role: you will help shape multi-year portfolio strategies and roadmaps while rolling up your sleeves to manage backlogs, write requirements, and drive agile delivery and also support initiatives involving automation, AI-enabled experiences, intelligent workflows, and employee/client productivity enhancements. Previous experience delivering AI-powered solutions is a strong asset, but we're equally interested in candidates who demonstrate curiosity, learning agility, and a passion for emerging technologies.

You will support commercial banking customers across SMB, mid-market, and corporate segments—focusing on areas like digital servicing, workflow automation, case management, payments, and account onboarding.

Key Responsibilities

• Strategy & Roadmap: Develop and manage a multi-year AI vision, strategy, and roadmap, using data-driven insights and customer feedback.
• Agile Delivery & Execution: Own and manage the AI product backlog (user stories, requirements, prioritization) within an Agile operating model.
• Cross-Functional Leadership: Partner closely with AI Technology, UI/UX Design, Data & Analytics, Operations, and business stakeholders to take initiatives from concept to launch.
• Customer Experience & Data: Analyze customer data and metrics to reduce friction, drive product adoption, and solve meaningful customer problems.
• Change Management: Develop and lead stakeholder engagement, readiness assessments, and go-to-market plans for digital releases.
• Emerging Tech & AI: Support innovative initiatives involving automation, AI-enabled experiences, and intelligent workflows.

What You Bring (Must-Haves)

• 5–7+ years of relevant AI Digital Product Management or Product Owner experience within Agile environments.
• Proven experience designing and delivering AI B2B digital experiences (financial services/commercial banking strongly preferred).
• Demonstrated success delivering digital initiatives across mobile, tablet, and desktop platforms.
• Strong command of digital UI/UX principles, usability testing, customer journey mapping, and digital analytics.
• High comfort with ambiguity, strong independent problem-solving skills, and a proven bias for action and execution.
• A passion for emerging technologies and innovative solutions, including AI applications in product roadmaps.