Digital Product Designer - Expert (Interaction Designer)

Job Details:
Job Title: Digital Product Designer (Interaction Designer)
Location: Toronto, ON (Hybrid – 3 days onsite, 2 days remote)
Duration: 12 Months (With possible extension)
Position Type: Full-Time, Contract

Position Overview:
This designer will be working with a team to design, build, and launch a new industry-leading business-banking portal for commercial banking clients. The team’s focus is specifically on payment modernization.

Responsibilities:

• Act as a strategic partner to product owners, business analysts, and other stakeholders to identify requirements and frame them from a user experience perspective.
• Facilitate collaboration sessions with stakeholders and peers.
• Work with design researchers, visual designers, and content designers to develop well-rounded design decisions that meet user and business goals.
• Collaborate with the development team to deliver great experiences at the code level.
• Use data and research to guide the design process.
• Identify common design patterns and opportunities to enable design at scale.
• Utilize lateral thinking and design thinking to re-frame and solve the root client need.
• Demonstrate strong organizational skills and attention to detail.
• Adapt to shifting priorities based on client feedback and technical constraints in an agile environment.
• Manage multiple projects simultaneously, effectively prioritize work, and balance workload independently.
• Seek inspiration and examples outside of the banking domain to drive innovation.

Requirements:

• 7 to 10 years of experience in interaction design.
• Deep expertise in user flows, wireframing, and prototyping of complex digital products.
• A systems-thinking mindset, with the ability to design holistically across interconnected experiences while considering business and technical constraints.
• Excellent collaboration skills and stakeholder management.
• Strong knowledge of best practices in accessibility (e.g., WCAG guidelines) and how to design inclusive experiences.

Program/technology/software knowledge:

• Proficient in Figma as the primary design tool; experience with Mural for wireframes and concepting; familiarity with Confluence for documentation and Jira for tracking stories.

Nice to Have:

• Experience working with and contributing to design systems and standardized libraries of assets ensuring consistency and scalability across digital products.
• Familiarity with front-end technologies and how design translates to development.
• Understanding of financial services.

Mindlance is an equal-opportunity employer committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We are happy to work with applicants requesting accommodation at any stage of the hiring process.