Digital Product Designer - Expert (Content Designer / UX Writer)

Mindlance; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing agency is seeking a Digital Product Designer-Expert to enhance tools for Business Banking Credit. This role requires strong content strategy skills, a high degree of collaboration, and experience with tools like Figma. The designer will work in a hybrid environment in Toronto, ON, focusing on content standards and cross-functional teamwork. Ideal candidates should possess excellent communication skills and a strong attention to detail.

Qualifications

• Experience in content design for a regulated industry.
• Strong ability to manage multiple projects and adapt to priorities.
• Expertise in designing for accessibility.

Responsibilities

• Collaborate on content design and strategy.
• Shape requirements for product features with teams.
• Contribute to design activities and ideation.

Skills

Content strategy leadership

Collaboration

Communication skills

Attention to detail

Tools

Figma

Confluence

Jira

Job description

Job Details

Job Title: Digital Product Designer-Expert (Content Designer)

Location: Toronto, ON (Hybrid)

Duration: Months (With possible extension)

Position Type: Full-Time, Contract

What will the designer be working on :

This designer will collaborate with the SCOT team to enhance a suite of tools aimed at empowering advisors to more effectively address the credit needs of their clients.

Main responsibilities of the role :

• This designer is jointly responsible (with other team members) for the content design and strategy across the company’s suite of Business Banking Credit tools.
• The designer will work with product, design and tech partners towards shaping requirements for product features.
• The designer will help to shape content standards across the company’s suite of Business Banking Credit tools.
• The designer will also contribute to collaborative ideation and other collaborative design activities with colleagues in and outside of design.

Capabilities :

• High level of competence in content strategy for product design, including designing for accessibility and scalability.
• The ability to plan and prioritize effectively across multiple simultaneous streams of work.
• The ability to adapt to shifting priorities.
• Strong communication and presentation skills, to regularly share work with and collect feedback from product and technical teams.
• Great collaborator.
• High attention to detail.

Must have skills :

• years of experience.
• Great collaborator and teammate.
• A willingness to understand complex business requirements within the highly regulated context of the bank.
• Produce at high velocity, across multiple streams of work.
• Content strategy leader and expert, including expertise in accessibility.
• Figma experience.

Nice to have skills :

• Great presenter.
• Some UX research experience (this would be extremely nice to have).

Program / technology / software knowledge :

• Confluence is our primary tool to house content, Jira to track stories and Figma will for flows and mockups. Additional tools include Mural, Powerpoint and / or Keynote.

Soft Skills :

• Strong ability to manage stakeholders and build relationships.
• Excellent communication and presentation skills.
• Self-starter, desire to take initiative and confidence in decision-making.
• Ability to collaborate with peers and cross-functional team members.

Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.