Digital Platforms Advisor

iA Financial Group; Quebec; On-site; CAD 60,000 - 100,000; Full time

Job summary

Une entreprise innovante recherche un conseiller en plateformes numériques passionné par la transformation digitale. Dans ce rôle, vous serez responsable de l'identification et de la gestion des opportunités numériques, en collaborant étroitement avec les équipes internes pour garantir une expérience client fluide et cohérente. Vous contribuerez à l'évolution des plateformes transactionnelles et informatives, tout en mesurant l'impact de vos initiatives. Rejoignez une équipe dynamique qui valorise la diversité et l'inclusion, et investit dans le développement de ses employés. Cette opportunité vous permettra de faire une réelle différence dans le secteur des services financiers.

Qualifications

• 5 à 7 ans d'expérience dans un rôle similaire.
• Connaissance approfondie des outils numériques et des métriques de performance.

Responsibilities

• Définir les besoins commerciaux pour atteindre les objectifs de performance des plateformes numériques.
• Développer et gérer la feuille de route des initiatives de la plateforme numérique.

Skills

Outils numériques

E-commerce

Gestion de projet Agile

Compétences interpersonnelles

Pensée stratégique

Analyse commerciale

Education

Baccalauréat en Administration des affaires

Baccalauréat en Marketing

Baccalauréat en E-Commerce

Tools

Plateformes numériques

Job description

• Employer: Industrial Alliance, Auto and Home Insurance Inc.
• Other Possible Location(s): Montreal, Quebec
• Job category: Digital Marketing Generalist/Multidiscipline

A proud member of the iA family for over 40 years, iA Auto and Home Insurance (iAAH) is dedicated to offering general insurance products and services that meet the needs of its customers. We focus on a people-first culture that highlights the talents of our employees and strengthens our team as a whole. Our Marketing and Client Experience team is currently seeking the best Digital platforms Advisor. Ready to take on the challenge and make a difference?

As a Digital platforms Advisor, you will be responsible for identifying, managing, defining, deploying, and measuring digital opportunities and their impacts. You will contribute daily to the evolution of our digital platforms, including both transactional and informational platforms.

Responsibilities

1. In collaboration with the Product Manager (PM), define business needs to achieve the performance objectives of digital platforms (client portal, online quotes, website).
2. Prioritize needs based on business value and benefits.
3. Represent the vision and strategic directions of the digital client experience to internal teams.
4. Develop, manage, and prioritize the digital platform roadmap initiatives.
5. Coordinate business needs analysis in collaboration with relevant departments.
6. Ensure an end-to-end view of a simplified, seamless, and consistent customer experience.
7. Share initiative results and provide actionable recommendations.
8. Identify and interpret key success indicators (KPIs).
9. Propose and contribute to user testing initiatives to understand customer expectations and needs.
10. Provide regular updates to management on the progress and performance of projects under your responsibility.

Desired profile

1. Bachelor's degree in Business Administration, Marketing, E-Commerce, or any other relevant discipline.
2. 5 to 7 years of relevant experience in a similar role.
3. Strong knowledge of digital tools, e-commerce, and performance metrics.
4. Excellent interpersonal skills and ability to build positive, lasting relationships.
5. Strategic thinker with strong influencing skills.
6. Agile mindset, curiosity, and openness to experimentation.
7. Demonstrated leadership, autonomy, and initiative.
8. Results- and solutions-oriented approach.
9. Solid understanding of Agile project management methodologies.
10. Advanced level of French and intermediate level of English is essential, as the role requires frequent collaboration with both French and English-speaking vendors across Canada and occasional participation in daily meetings conducted in French and/or English.
11. Knowledge of the property and casualty insurance industry (an asset).
12. Experience in business analysis (an asset).

Invest in your talent by joining our team

See why so many people choose iA!

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.