Digital Operations - Network Analyst

Oil Authority; Fort McMurray; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Strong compensation

Benefits

Generous time-off

Talent development programs

Job summary

Suncor is seeking a Network Analyst to join our Industrial Network Operations Center in Fort McMurray, Alberta. You will monitor, maintain, and optimize private LTE, Wi‑Fi, and wired networks to ensure high availability for critical operations.

You will collaborate with Tier 1–3 analysts, field teams, and vendors while supporting onboarding of new services and infrastructure. The role offers strong compensation and career development opportunities.

Qualifications

• 3+ years in network operations or IT infrastructure support
• Familiar with ITIL service management practices
• Experience with pLTE, Wi-Fi, SIM management, and ServiceNow
• Experience in industrial or OT environments
• Knowledge of Nokia, Cisco, or Rajant network systems

Responsibilities

• Monitor health and alarms across pLTE, Wi‑Fi, and wired networks
• Triage, troubleshoot, and resolve incidents and service requests
• Administer and manage SIM cards, including provisioning and activation
• Conduct regular health checks and lifecycle monitoring of network components
• Escalate complex issues to Tier 2/3 analysts or vendors as needed
• Maintain accurate documentation and reporting for operational metrics
• Participate in disaster recovery planning, firmware patches, and upgrades
• Support onboarding of new services and infrastructure to the network

Skills

ITIL knowledge

pLTE wireless

Wi-Fi

SIM management

OT environments

Nokia/Cisco/Rajant

Tools

Nokia network systems

Cisco network systems

Rajant network systems

Job description

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

As a Network Analyst, you will be part of a multi-tiered support team responsible for monitoring, maintaining, and optimizing Suncor's private LTE (pLTE), Wi-Fi, and wired networks. You will work from the Industrial Network Operations Center (INOC) and collaborate with Tier 1-3 analysts, field support teams, and vendors to ensure high availability and performance of our connectivity services.

What we offer:

We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we're dedicated to your development

Minimum Qualifications

• Three+ years of experience in network operations or IT infrastructure support
• Familiarity with ITIL service management practices
• Experience with wireless technologies (pLTE, Wi-Fi), SIM management, and ServiceNow
• Experience in industrial or operational technology (OT) environments
• Knowledge of Nokia, Cisco, or Rajant network systems

Don't have all the qualifications listed? That's ok! Apply anyway. We acknowledge the value of transferable skills.

Key Responsibilities

• Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure
• Perform triage, troubleshooting, and resolution of incidents and service requests
• Administer and manage SIM cards, including provisioning, activation
• Conduct regular health checks and lifecycle monitoring of network components
• Escalate complex issues to Tier 2/3 analysts or vendors as needed
• Maintain accurate documentation and support reporting for operational metrics
• Participate in disaster recovery planning, firmware patching, and upgrade roadmaps
• Support onboarding of new services and infrastructure to the network

Location

• You will work out of our Base Plant Mine in Fort McMurray, Alberta
• Shift-based or rotational schedule may apply depending on operational needs
• To learn more about living and working in Fort McMurray, click here

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.