Digital Operations Manager

IFG International Financial Group Ltd; South Frontenac; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading organization in Canada is seeking a Digital Operations Manager for a 12-month hybrid contract. This role involves evaluating digital tools, overseeing operational processes, and enhancing efficiency through strategic insights. Qualified candidates should have experience in SaaS and strong analytical skills to drive decision-making.

Qualifications

• 2-4 years in a managerial position.
• Experience with SaaS and CRM tools.
• Strong analytical skills for data interpretation.

Responsibilities

• Evaluate and implement tools to enhance operational efficiency.
• Analyze digital operations to identify improvement areas.
• Develop reports to track campaign performance.

Skills

Management skills

Project Management

Analytical skills

Organizational skills

Knowledge of digital marketing tools

Tools

CRM platforms

WorkFront

SaaS

Job description

Our client, a Top 5 Bank in Canada, is looking to hire a Digital Operations Manager for their team for an initial 12-month contract. This role is currently hybrid in Toronto.

Responsibilities Include:

• Evaluate, recommend, and implement new tools and platforms to enhance efficiency and effectiveness.
• Oversee pipeline of day-to-day work and collaborate with the Senior Manager of Digital Strategy to assign workload to teams.
• Develop and implement streamlined processes to increase operational efficiency and align with digital team objectives.
• Analyze existing digital operations processes and identify areas for improvement, automation, and scalability.
• Partner with analytics leads to collect, analyze, and interpret marketing data to identify trends, patterns, and provide insights to partners.
• Develop reports and dashboards to track metrics, campaign performance, and ROI.
• Provide regular reports and analysis to the marketing team and other stakeholders to inform decision-making and drive strategic initiatives.

Qualifications:

• 2-4 years in a managerial position and/or project management experience.
• Knowledge or experience in SaaS.
• Proficient in workflow processes through WorkFront, including gap analysis and continuous improvements.
• Experience with CRM and automation platforms (e.g., Marketo, HubSpot, Pardot, Salesforce, or similar).
• Strong understanding of digital platforms, content management systems, and digital marketing tools.
• Excellent project management and organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• FinTech or MarCom operations experience (Nice to Have).
• Product knowledge around investments (Nice to Have).

If you are qualified and interested in discussing this role in more detail, please submit your resume to Spencer Young at [e-mail].

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