Digital Navigator

Workinnonprofits; Mississauga; On-site; CAD 52,000 - 56,000; Full time

Benefits offered by this job

Benefits

On-site work

Job summary

Indus Community Services in Mississauga is seeking a Digital Navigator to design, develop and deliver digital training that helps clients access online settlement services, integrating training into their settlement journey.

This full-time role collaborates with Newcomer Services to deliver practical training across computers, tablets and educational software, with sessions in English and adaptable to diverse language levels.

Qualifications

• Minimum 2 years’ experience teaching digital navigation to adults from diverse backgrounds.
• Demonstrated experience in curriculum development with strong digital skills.
• Ability to troubleshoot technical issues; adapt instruction to language and skill levels.

Responsibilities

• Design and deliver digital training curriculum to meet program targets by enhancing participants’ skills in digital navigation.
• Utilize diverse technology platforms including computers, tablets, cell phones and educational software.
• Navigate government websites, access online services and complete online forms.
• Conduct needs assessment to tailor training by digital & language proficiency and deliver training sessions in English.
• Provide individual and group support sessions in digital navigation.
• Support virtual participation in workshops and online service delivery.
• Assist with maintaining functionality and accessibility of computer labs.
• Apply learner‑centered, inclusive teaching strategies and promote a welcoming, bias‑free learning environment.
• Support with outreach and facilitate referrals to community resources through Newcomer Services programs and services.
• Input information into appropriate databases, document and maintain accurate and up‑to‑date records of service delivery and case files.
• Address client issues impacting program delivery in collaboration with program managers.
• Participate in staff and team meetings, and professional development opportunities as required, and apply learnings to enhance program delivery.
• Perform additional duties as required to meet evolving client and program needs.

Skills

Teaching digital navigation

Curriculum development

Troubleshooting technical issues

Engaging learners (in person/virtual)

Education

Post-secondary education in computer science / IT / related fields

Tools

Educational software

Online learning platforms

Job description

Digital Navigator – Indus Community Services

Location: Mississauga & Brampton. This is a full‑time position (35 hours per week). Compensation: $29.76 per hour plus benefits. The role is on‑site and/or community based.

Position Summary

In collaboration with all Newcomer Services programs and services, the incumbent will work on‑site to design, develop and deliver digital training sessions that support clients in accessing online settlement services, ensuring digital training is integrated into their overall settlement journey.

Responsibilities

• Design and deliver digital training curriculum to meet program targets by enhancing participants’ skills in digital navigation.
• Utilize diverse technology platforms including computers, tablets, cell phones and educational software.
• Navigate government websites, access online services and complete online forms.
• Conduct needs assessment to tailor training by digital & language proficiency and deliver training sessions in English.
• Provide individual and group support sessions in digital navigation.
• Support virtual participation in workshops and online service delivery.
• Assist with maintaining functionality and accessibility of computer labs.
• Apply learner‑centered, inclusive teaching strategies and promote a welcoming, bias‑free learning environment.
• Support with outreach and facilitate referrals to community resources through Newcomer Services programs and services.
• Input information into appropriate databases, document and maintain accurate and up‑to‑date records of service delivery and case files.
• Address client issues impacting program delivery in collaboration with program managers.
• Participate in staff and team meetings, and professional development opportunities as required, and apply learnings to enhance program delivery.
• Perform additional duties as required to meet evolving client and program needs.

Qualifications and Skills

• Post‑secondary education in computer science, information technology, or related fields.
• Minimum 2 years’ experience teaching digital navigation to adults from diverse backgrounds.
• Demonstrated experience in curriculum development with strong digital skills.
• Ability to troubleshoot technical issues.
• Experience adapting instruction to various language and skill levels.
• Understanding of immigrants and newcomer needs.
• An effective communicator with excellent verbal and written communication in English.
• Skilled in engaging learners in both in‑person and virtual environments.
• Strong interpersonal, organizational and leadership skills.
• Detail‑oriented and adaptable to shifting program needs.
• Ability to work flexible hours including evenings, weekends and from any one of the agency’s sites.
• Valid Driver’s License with reliable transportation.
• Successful candidates must provide a satisfactory Criminal Background Check prior to commencing employment.

Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.