Digital Experience Specialist

Brock University; St. Catharines; Hybrid; CAD 66,000 - 74,000; Full time

Job summary

A leading Canadian university is seeking a Digital Experience Specialist to enhance its online presence. The successful candidate will manage digital platforms, oversee content creation, and collaborate across departments to uphold the university's brand and quality standards. Candidates should possess strong web design skills along with leadership experience in digital projects.

Benefits

Health & Dental Benefits

Pension Plan

Flexible Work Arrangements

Vacation up to 3 weeks

Qualifications

• Experience in web design and digital media.
• Leadership experience in managing digital projects.
• Understanding of web architecture and user-centric design.

Responsibilities

• Enhance the university's digital presence and platforms.
• Manage and update content on the university CMS.
• Train staff and faculty on digital tools and platforms.

Skills

Web design

Content management

Digital media

Communication skills

Project management

Education

Undergraduate Degree in Marketing or related field

Tools

Drupal

WordPress

Google Analytics

Adobe Suite

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:August 12, 2025 at 11:59 PM This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

Please Note: This is a fixed-term contract with benefits, set to conclude in January 2027.

About the Role:

Reporting to A ssociate Director, Digital and Marketing , the Digital Experience Specialist is responsible for the continuous enhancement of the University’s online presence and digital platforms, including the primary public-facing website, the campus-wide digital display network, the university’s mass-emailing platform, among others. The incumbent le ads the design, creation and implementation of on-brand, accessible digital content for both external and student-focused platforms. The incumbent provides effective training resources for staff and faculty, regularly reviews and audits platforms to ensure compliance with university standards and stays updated of existing and emerging web technologies and trends. The incumbent serves as a key liaison with vendors and Brock ITS on technical issues . The incumbent leads and supports the Marketing and Communications web team, assigning tasks, projects & setting goals as needed, while also overseeing the production process for digital projects and initiatives within Marketing a nd Communications.

T h e Digital Experience Specialist w ill:

• Develop and design modern, responsive, accessible websites and webpages using the university CMS to promote Brock University’s brand, programs and research, and support students;

• Create and update website content, marketing materials and brand assets for use across university digital platforms;

• Oversee and maintain Marketing & Communications digital platforms , including the main public-facing website, campus-wide digital display network, mass-mailing platform and others;

• Collaborate with colleagues and campus partners to plan, architect and continue to improve the university’s digital platforms to maintain pace with industry trends and standards;

• Direct and support members of the Digital and Marketing web team, assigning projects and tasks as needed to ensure the continued operation of the university’s main website;

• Enforce Brock brand standards in all web and digital marketing materials, products, services, programs, and other offerings, ensuring the quality of the brand is upheld and platforms have a consistent look and feel;

• Monitor and utilize analytics to measure performance and drive content decision-making and platform effectiveness;

• Collaborate with colleagues and campus partners to develop and provide effective training materials for the University's digital platforms to current and new staff and faculty ;

• Lead and support the production process for digital projects, collaborating with the marketing and digital teams to prioritize tasks and make necessary adjustments to meet deadlines; and

• Coordinate with Marketing and Communications colleagues to align Digital and Marketing projects, assign staff and resources, and support digital projects from inception to completion to ensure projects are delivered on time and meet or exceed goals & expectations.

Key S kills and Experience :

• Undergraduate Degree or equivalent combination of education and experience in marketing, communications, web development, web design, graphic design, digital media, or a related field ;

• Experience in web design, content management, and electronic communications technology;

• Experience providing leadership and guidance with web design, content management, and electronic communications technology , including coordinating digital projects from inception to completion ;

• Experience in managing and updating content management systems like Drupal, Word Press , and others;

• An understanding of web architecture, modern web standards, user-centric design, responsive web design and web accessibility standards;

• Knowledge of CSS, HTML, and the Adobe suite of applications;

• Knowledge of web analytics platforms such as Google Analytics and Search Console, SiteImprove ;

• Promotes and embodies inclusivity and respect within the workplace and the broader community;

• Excellent verbal, written and interpersonal communication skills;

• Exceptional presentation skills with the ability to clearly articulate concepts, messages, and strategies; and

• Self-motivated with excellent time management, organizational , creative problem solving and multi-tasking skills .

Preferred or Asset Skill s:

• Experience in a post-secondary environment or a similar organizational setting ; and

• Experience with WordPress, WordPress Multisite and managing WordPress-based websites .

Salary and Total Rewards:

• Job Grade [ L ] , Sala ry Sca le ( $66,817- $108,353 );

• Target Hiring Range: $ 66,817- $74,000*

• T his is a Fixed-term Contract position that includes :

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.

• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.

• Vacation: Up to 3 weeks per year, in addition to university holidays.

• Flexible Work Arrangements: Hybrid work schedule available .

* The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy . As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups .

We are committed to inclusive and barrier-free recruitment, and we accommodat e the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code . Please contact [e-mail] if you require a disability related accommodation so we can ensure you r participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received . C andidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca .