Digital Delivery Analyst

Suncor Energy; Calgary; On-site; CAD 70,000 - 100,000; Full time

Job summary

Suncor Energy is seeking a Digital Delivery Analyst to drive data-informed decisions for their internal and external web channels. This role demands expertise in web analytics, design, and communication strategies, supporting enhancements across digital platforms to improve user engagement and experience.

Qualifications

• 5+ years of experience using analytics programs.
• Strong knowledge of current web technology and online communication trends.
• Understanding of front-end web development (HTML, JavaScript, CSS, jQuery).

Responsibilities

• Lead front-end management of web analytics solutions and measure digital effectiveness.
• Partner with internal teams to enhance employee engagement through analytical insights.
• Develop and implement SEO strategies and analyze performance.

Skills

Web analytics

User experience design (UX)

Search engine optimization (SEO)

Accessibility standards

Stakeholder management

Education

Bachelor’s degree or diploma in Design, Multimedia, Communications or Technology

Google Analytics Data Analytics Certificate

Tools

Microsoft SharePoint

Sitecore

Adobe Photoshop

Adobe Illustrator

Adobe Premiere

Job description

Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.

Suncor is seeking a passionate Digital Delivery Analyst to join our team as a key SME for our External Affairs and Employee Communications colleagues to drive data-informed decisions and continuous improvement for Suncor’s external and internal websites. This role leads the front-end management of a suite of analytics solutions used to measure the effectiveness of our digital channels, provides strategic web analytics expertise, and has thorough understanding of leading industry trends and best practices in digital strategy, online communications, and social media monitoring / marketing.

The Digital Delivery Analyst supports and help enhance the skills and expertise of the Web Experience team, particularly in the areas of web publishing, user experience design (UX), visual design and layout, accessibility, responsive/adaptive, and mobile-friendly design. This role also provides front-end expertise in Microsoft SharePoint and related applications in the M365 toolset, to support internal communication and business objectives, including a third-party intranet-in-a-box solution.

Minimum requirements:

• Bachelor’s degree or diploma in Design, Multimedia, Communications or Technology

• Holds a Google Analytics Data Analytics Certificate

• 5+ years of experience using analytics programs to measure the effectiveness of digital properties

• 5+ years hands-on experience with intranet / digital workplace suites (SharePoint/M365 preferable) and range of content management systems, including Sitecore

• Strong knowledge of current web technology and on-line communication trends/best practices

• Understanding of front-end web development, including HTML, JavaScript, CSS, jQuery

• Knowledge of implementing and managing SEO strategies, improving website rankings, and increasing organic traffic.

Additional Skills:

• Knowledge of accessibility standards and hands-on experience applying them

• Knowledge of Coveo search analytics an asset

• Visual design and multimedia skills (proficiency in Adobe Photoshop, Illustrator, Premiere) an asset

• Excellent stakeholder management and communication skills

• Highly organized and customer-driven with the ability to thrive in a fast-paced, results-oriented environment

Key Responsibilities:

• Partners with D&IT (Suncor’s IT dept) and Downstream Marketing on standards, guidelines, processes, and governance related to the Google Analytics family of products

• Serves as a web analytics SME for the External Affairs function and Provide learning guidance to colleagues for building web analytics acumen

• Partners with Employee Communications to develop strategies for measuring and continuously improving employee engagement, particularly with hard-to-reach frontline workers, through intranet features such as personalization and content audience / targeting

• Provides expertise and experience in the application of standards for web design, accessibility design, user experience design (UX), search engine optimization (SEO)

  • Develops and implements SEO strategies and analyzes / reports on SEO performance

  • Has a thorough understanding of accessibility guidelines and standards, as well as experience in implementing accessibility solutions for digital content

• Proactively monitors the latest trends in web analytics tools and methodologies, and keeping our collective analytics tools and processes current

  • Provides expertise in Sitecore, MS SharePoint, the MS Power suite, as well as related web technologies

  • Influences web enhancement and feature development decisions, based on data and insights

  • Delivery of digital analytics, from KPI definition to data analysis, interpretation, presentation, report / dashboard creation, and provides actionable insights on the performance of digital channels

Location and other Key Details:

• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.

• This is an office based role, hours of work are a regular 40-hour work week, Monday to Friday

• Our business professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work.

Why Suncor?

Suncor's operations include oil sands development, production and upgrading; offshore oil and gas; petroleum refining in Canada and the U.S.; and the company's Petro-Canada retail and wholesale distribution networks (including Canada's Electric Highway, a coast-to-coast network of fast-charging electric vehicle stations).

With a strong strategy for growth and our long-standing approach to sustainability, operational excellence, capital discipline and technology and innovation, Suncor offers a solid foundation for you to continue building your career. We offer rewarding opportunities for you to learn, contribute and grow in a variety of career-building positions – all of which means tremendous potential for your future. We are focused on deepening our commitment to inclusion and diversity and creating a respectful workplace.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We have numerous employee inclusion networks to help foster an inclusive and respectful culture and drive positive change within Suncor. Current networks include both workplace inclusion networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship). Through the Journey of Reconciliation, we are progressing the way we think and act to build greater mutual trust and respect with the Indigenous Peoples in Canada. Please note we will consider accessibility accommodations to applicants upon request.