Digital Customer Success Programs Lead (Remote)

Medium; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking an experienced Digital Program Manager for Customer Success to drive adoption and retention strategies. You will manage the 1:Many customer success strategy, utilizing data and technology to create personalized customer experiences. The ideal candidate has over 3 years of experience in customer success operations, and strong analytical abilities. This fully remote position offers great flexibility, competitive salary, and opportunities for career growth.

Benefits

Competitive salary

Career growth opportunities

Flexible paid time off

Ongoing training and development

Laptop reimbursement

Qualifications

• 3+ years of experience in Customer Success Operations.
• Proven expertise in managing complex automated multi-channel journeys.
• Strong analytical skills with the ability to translate data into actionable strategies.

Responsibilities

• Develop the 1:Many Customer Success strategy.
• Manage multi-channel digital campaigns for customer engagement.
• Establish KPIs for the digital segment.

Skills

Customer Success Operations

Marketing Automation

Analytical skills

Proficiency in Churnzero

Cross-functional collaboration

Tools

HubSpot

Intercom

Job description

A leading technology firm is seeking an experienced Digital Program Manager for Customer Success to drive adoption and retention strategies. You will manage the 1:Many customer success strategy, utilizing data and technology to create personalized customer experiences. The ideal candidate has over 3 years of experience in customer success operations, and strong analytical abilities. This fully remote position offers great flexibility, competitive salary, and opportunities for career growth.