Digital Counsellor (EAP/WSP) AB

LifeWorks; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking health organization as a Counsellor or Social Worker, where you will provide essential digital counselling services to support individuals facing mental health challenges. This role emphasizes a strength-based approach and solution-focused therapy, allowing you to make a meaningful impact on clients' lives. With a commitment to continuous learning and professional development, you will thrive in an inclusive and innovative environment that values your contributions. This is an exciting opportunity to be part of a team dedicated to improving health outcomes and fostering well-being in the workplace.

Benefits

Flexible benefit plan

Paid time off

Clinical Supervision

Career growth opportunities

Clinical Excellence bonus incentive

Professional membership renewal allowance

Access to EFAP & Virtual Wellbeing services

Qualifications

• Master’s degree in relevant field and registration with a professional body required.
• Experience in counselling and managing high-risk cases is essential.

Responsibilities

• Provide digital counselling services to EAP clients in Alberta.
• Engage in solution-focused therapy and manage administrative requirements.

Skills

Solution-focused therapy

Time-management skills

Ability to manage high-risk cases

Counselling experience

Education

Master’s Degree in Counselling

Registration with Professional College or Association

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Counsellor or Social Worker (EAP & WSP Program)
Anywhere Alberta
Permanent Full Time

Summary:

Reporting to the Regional Clinical Manager, you will be providing digital counselling services for TELUS Health Employee Assistance Program (EAP) clients in the province of Alberta. Workplace Support Programs (WSP): A group of programs designed to address mental health concerns in the workplace. TELUS Health's Workplace Support Program offers the industry's earliest intervention into employee mental health issues that require a solution beyond short-term EAP support or as part of a disability case management treatment plan. The programs provide professional assessment and counselling to support an individual's return to healthy productivity. These clinical interventions address issues requiring longer-term, more specialized or more intensive levels of care in order to prevent or manage workplace performance problems, absence and disability.

Our Counsellors:

• Engage in solution-focused therapy, supporting a range of clients dealing with complex life challenges
• Support clients in taking an active role in the change process by working from a strength-based approach
• Provide excellent clinical services and embrace the TELUS Health culture of continuous learning
• Manage the administrative requirements as dictated by TELUS Health's clinical models

Core qualifications and skills we are looking for:

• Master’s Degree in Counselling, Psychology, Social Work
• Registration with Professional College or Association
• Ability to set short-term objectives and use a solution-focused approach
• Ability to clinically manage high-risk cases, including clients who are a threat to self or others
• Excellent time-management skills with the ability to handle a large volume of clients
• Previous counselling experience working with professionals an asset

What TELUS Health can offer you:

• A flexible benefit plan from day 1
• Paid time off including vacation, well-being, & professional development days
• Clinical Supervision & career growth opportunities
• Clinical Excellence bonus incentive
• Professional membership renewal allowance
• Access to TELUS Health EFAP & Virtual Wellbeing services

A bit about us:

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.