Digital Content Coordinator (Intermediate Systems Analyst)

British Columbia Institute of Technology; Burnaby; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

The British Columbia Institute of Technology is seeking a temporary full-time Digital Content Coordinator for its IT Services Department. This role involves developing and optimizing content for multiple digital platforms. Ideal candidates will have a background in IT with excellent communication and analytical skills.

Benefits

Competitive pay

Twenty-five days of vacation or more

Employer-paid health and dental plan

Defined benefit pension plan

Flexible hybrid work arrangements

Access to BCIT Flexible Learning courses

Wellness and Employee Assistance programs

Complimentary fitness centre membership

Qualifications

• A minimum of four (4) years relevant experience in IT.
• Proven commitment to high-level customer service.
• Ability to learn quickly and apply new knowledge.

Responsibilities

• Coordinate client website development and go-live activities.
• Analyze web traffic and conversion trends using Google Analytics.
• Ensure content adheres to brand and content standards.

Skills

Communication

Analytical Skills

Organizational Skills

Education

Institute of Technology Diploma or Bachelor’s degree in computer science or business

Tools

Google Analytics

WordPress

Job description

Who We Are

At BCIT , putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision , which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.

Position Summary

BCIT’s IT Services Department is currently seeking a temporary full-time (1.0 FTE ) Digital Content Coordinator to join the Solution Delivery team. This role plays a key part in how we deliver high-quality digital experiences to our students, staff, and faculty.

As a Digital Content Coordinator, you will partner with institutional clients to strategically develop and maintain content across multiple digital platforms including our public website and employee Intranet. You will ensure that content is accurate, accessible, aligned with institutional goals, and optimized for web performance. Using Google Analytics, you will analyze web traffic and conversion trends to measure engagement and propose data-driven improvements. As part of the Solution Delivery team, you will maintain content governance standards and ensure consistent tone, branding, and voice across platforms, and participate in ongoing improvements to content management workflows and digital property enhancements.

Duties & Responsibilities

DUTIES AND RESPONSIBILITIES :

• Coordinate whole or parts of client website development including sequencing go-live activities
• Help clients define their web presence goals
• Develop information architecture for client sites
• Optimize client sites through writing and editing support and content design
• Work with clients to ensure web content and design adhere to the Institute’s brand and content standards
• Contribute to the development and documentation of content standards and the ongoing maintenance of user support materials
• Triage and provide client support for content management system ( CMS ) issues
• Communicate best practices in content standards to wider BCIT community
• Use Google Analytics 4 (GA4) to monitor user engagement, traffic patterns, referral sources, and content performance across digital platforms
• Collaborate with stakeholders across ITS and the Institute

Qualifications

QUALIFICATIONS :

• Institute of Technology Diploma or Bachelor’s degree in computer science or business; and
• A minimum of four (4) years current relevant experience in an IT environment similar to BCIT , including two (2) of the past four (4) years in a similar position; or
• An equivalent combination of education, training and experience.
• Must have demonstrated current IT knowledge.
• Proven commitment to providing and maintaining the highest level of customer service.
• Effective oral and written communication skills.
• Proven analytical and problem-solving skills.
• Strong organizational skills and ability to meet changing priorities and multi-task while meeting strict deadlines.
• Must be a team player and work well with cross-departmental teams.
• Ability to learn quickly and apply new knowledge and techniques.
• Commitment to regular ongoing professional development (including specific IT skills, professional associations, and current industry trends).
• High level of professionalism and ethics.

Desired Qualifications:

• Experience with Enterprise Content Management systems, WordPress strongly preferred
• Experience supporting distributed web publishing communities
• Demonstrated experience using Google Analytics (GA4) to improve websites
• Experience optimizing content to improve search ranking
• Demonstrated experience working with multiple stakeholders
• Strong writing skills and writing for the web
• Strong content design skills and experience optimizing digital assets (videos, graphics, photos, etc.)
• Good understanding of accessibility standards and responsive design best practices
• Familiarity with HTML5, CSS3 and standard web technologies

The following would be an asset:

• Experience conducting user research
• Experience developing custom dashboards and reports in Looker Studio to communicate performance insights to stakeholders in a clear, visual, and actionable way
• Experience in higher education environment and/or public sector with multiple stakeholders
• Familiarity with different SDLC methodologies (Agile, Waterfall, Hybrid, etc.)
• Experience training web content contributors on standards and tools as needed

Additional Information

Benefits – Why you’d love working with us

• Competitive pay
• Minimum of twenty-five days of vacation (or more, depending on your position )
• Competitive employer-paid extended health and dental plan – take a look at our benefit plans !
• Defined benefit pension plan with employer contributions
• Flexible hybrid work arrangements available
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact [e-mail] . Please note that all applications must be submitted via the careers page portal. Email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Range $65,187 - $89,242 per annum.

Additional Salary Information

Salary prorated based on percentage and term of appointment. Salary based on education, experience and placement criteria as outlined in the Collective Agreement.

Posting Category

Posting Category Information Systems / Technology

Department 2

Department 2 Enterprise Applications & Services

Campus Location

Campus Location Burnaby campus

Bargaining Unit

Bargaining Unit BCIT Faculty and Staff Association (FSA)

Required fields are indicated with an asterisk (*).

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Certificate
  • Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * How many years of experience do you have in this type of position?
  • 0-1
  • 1-2
  • 3-5
  • 6-9
  • 10+
• * Where a successful applicant places within the salary range is dependent on education, experience, and placement criteria as outlined in the Collective Agreement. Are you satisfied with being placed on this range?
  • Yes
  • No
• * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
  • I currently reside in the Lower Mainland
  • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
  • I do not currently reside in the Lower Mainland and I am unwilling to relocate