Digital Consultant, GRS Digital Services

Sun Life Financial; Waterloo; Hybrid; CAD 54,000 - 91,000; Full time

Job summary

A leading company in financial services is seeking a Digital Consultant for an 18-month contract. This role involves managing client payroll projects, providing internal support, and working collaboratively to enhance processes. Ideal candidates are skilled in customer service and can thrive in a fast-paced environment requiring strong analytical and collaborative skills.

Benefits

Continuous learning environment

Collaborative and inclusive culture

Flexible work options

Qualifications

• Knowledge of the GRS business, products, and processes.
• Ability to work under pressure and meet quick turnaround times.
• Experience with Internet-based technologies (e.g., FTP, secure web-sites) is an asset.

Responsibilities

• Manage client projects related to payroll file requirements.
• Provide production support for payroll file inquiries.
• Collaborate with team members for process improvements.

Skills

Customer Service

Time Management

Analytical Skills

Collaboration

Problem Solving

Tools

Microsoft Excel

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

** This is an 18 month contract opportunity **

Digital Consultants in Group & Wealth Operations GRS Digital Service supports both Group Retirement Services clients with all of their payroll needs.

What will you do?

Client project management

• Work with Client’s and internal business partners to understand plan design and document requirements related to payroll files

• Identify gaps which exist between a Client’s request and Sun Life’s standards

• Apply project management techniques to ensure client initiatives are on track: create project plans; set up and lead regular touchpoints with clients; influence client and internal partners to meet deadlines; document project status, minutes and key decisions made; provide progress updates to Manager

• Lead client file testing and quality management processes

• Troubleshoot client file issues, with the support of internal business partners

Production support

• Provide support to internal business partners with respect to existing payroll file related inquiries

• Act as a subject matter expert when working with internal business partners to troubleshoot payroll file issues

Best practice and team development

• Collaborate continuously with team members to identify and implement process improvements and best practices, in order to enhance efficiency and productivity

• Adhere to the team processes and workflow management

What will you need to succeed?

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.

• Knowledge of the GRS business, products and processes

• Knowledge of plan setup and member administration

• Understanding of the “big picture” and downstream impact of work on other Operations teams

• Ability to work under pressure and meet quick turnaround times

• Strong customer service skills

• Collaborative, analytical and solutions-oriented

• Self-starter, skilled in time management and prioritizing work

• Intermediate level of skills in Microsoft Excel

• Experience with Internet-based technologies (e.g. FTP, secure web-sites etc.) (Asset)

What’s in it for you?

• An environment of continuous learning and improvement.

• A friendly, collaborative, and inclusive culture in an interactive team environment.

• Working together, sharing common values, and encouraging growth & achievement.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail] .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,000/54 000 - 91,000/91 000

Job Category:

Business Analysis - Process

Posting End Date:

04/07/2025