Digital Campaign Specialist - Hybrid role

Torstar; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading media organization in Toronto is seeking a dynamic media professional to enhance client investment through strategic relationship management. In this role, you will oversee campaign execution, manage client inquiries, and drive client satisfaction while working with cross-functional teams. Ideal candidates will have a strong background in sales or marketing, particularly in digital advertising, with outstanding communication skills and the ability to manage multiple projects in a fast-paced environment.

Benefits

Paid health and dental coverage

Three weeks of paid vacation annually

Defined benefit pension plan

Qualifications

• 3+ years of sales or marketing experience; digital advertising experience preferred.
• Excellent written communication and presentation skills.
• Experience in a client services role is essential.

Responsibilities

• Manage a designated book of business as the primary post-sale contact.
• Prepare and present strategic reports and campaign wrap-ups to clients.
• Lead projects with internal and external teams, monitoring campaign delivery.

Skills

Sales Experience

Client Services

Communication Skills

Time Management

Problem-Solving

Analytical Mindset

Organizational Skills

Tools

MS Excel

MS Word

Google Suite

CRM Systems

Job description

Company Description

The Toronto Star is a progressive media organization with a long, proud history in newspapers and a passion for capitalizing on the fluid world of digital and mobile media. Our vision for success is driven by a deep customer-centric obsession, continued journalistic excellence, advanced data-driven competency, and a culture that is selfless, focused, agile, collaborative, and results-driven. The successful candidate will be a champion of those priorities while keeping the customer at the heart of all creative work.

Our Commitment To Diversity
We strive to be a leader in building and cultivating an employee community based on fairness, support, and opportunity. We believe that what makes us different, makes a difference. The diversity of our backgrounds, interests, and experiences enriches our work and workplaces. We welcome all and strive for an inclusive culture that fosters individual growth and shared success.

Job Description

You are a dynamic, savvy media professional capable of adding immediate value by increasing client investment in our brands. Your professional demeanor and highly developed interpersonal and communication skills make you an expert in building relationships with external clients and fostering cross-functional cooperation internally. You can prioritize multiple complex projects—whether they require strategic vision or deep statistical analysis. You thrive in a fast-paced, ever-changing environment and leverage a resourceful, accountable "can-do" mindset to overcome obstacles.

What You Will Do

You will serve as the primary post-sale contact for advertisers, managing all campaign-related inquiries from start to finish by owning tasks and leveraging support teams. Responsibilities include:

• Managing a designated book of business as the primary post-sale contact.
• Overseeing campaign setup and creative submissions with partner teams.
• Managing project fundamentals including schedules, plans, kick-off calls, and updates.
• Leading projects with internal and external teams, identifying potential roadblocks, and providing solutions.
• Monitoring and influencing campaign delivery, troubleshooting issues, and providing optimization and upsell opportunities.
• Preparing and presenting strategic reports, campaign wrap-ups, and quarterly reviews to clients.
• Leading optimization efforts for existing clients.
• Building deep client relationships through a consultative, solutions-oriented approach.
• Focusing on client retention, growth, renewal, and satisfaction.
• Maintaining an advanced understanding of Torstar’s advertising products, systems, and partner teams to respond effectively to client requests, including billing, performance, delivery, and troubleshooting.
• Sharing knowledge with team members and building productive internal and external relationships to drive results.
• Maintaining and enhancing skills in digital marketing.

This position offers a comprehensive benefits package including paid health and dental coverage, three weeks of paid vacation annually (pro-rated), and a defined benefit pension plan.

Qualifications

• 3+ years of sales or marketing experience; digital advertising experience preferred.
• Experience in a client services role.
• Excellent written communication and presentation skills.
• Proficiency in spreadsheets (MS Excel), word processing (MS Word), Google Suite, and CRM systems.
• Strong time management, organization, and prioritization skills.
• Inquisitive, analytical mindset with problem-solving desire.
• Ability to thrive in a dynamic, complex environment.
• Ability to work independently and as part of a team.

AODA
Torstar Group is committed to an inclusive, barrier-free recruitment process, providing accommodations for persons with disabilities upon request. If selected for an interview and accommodations are needed, please notify the hiring manager.