Digital Business Support Technician

CSL; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

CSL, a leading provider of marine solutions, is seeking a Digital Business Support Technician in Montreal. This role involves providing IT support and collaborating on new features for enterprise applications. Join CSL to contribute to innovative solutions in a supportive environment that values sustainability and safety.

Benefits

Top-tier healthcare and dental coverage

Generous bonus program

Gym membership allowance

Flexible work hours and remote work option

Professional development opportunities

Qualifications

• Ability to assess complex issues and propose effective solutions.
• Skilled at troubleshooting technical issues effectively.
• Strong verbal and written communication skills.

Responsibilities

• Provide second-level support for enterprise applications.
• Collaborate with analysts and developers on new features.
• Maintain documentation and deliver training sessions.

Skills

Problem Solving

Communication

Technical Troubleshooting

Team Collaboration

Job description

Overview

Are you an experienced and passionate Digital Business Support Technician? Are you looking to work with one of Montreal’s top employers? Would you like to contribute to shaping the future of sustainable shipping while respecting the environment?

Set sail for your future with CSL as Digital Business Support Technician in our IT Department at Montreal!

What do you gain by working with us?

At CSL, we acknowledge that our employees are at the heart of our success. That’s why we offer much more than just a job:

• Peace of mind guaranteed: Unlock our exceptional benefits package! Enjoy top-tier healthcare & access to dental coverage (100% for basic & preventive care, and 95% for the full coverage), life insurance up to 2.5x your salary, a generous bonus program, gym membership allowance, and much more.
• Experience Our Anchor Days: offering flexible work hours and freedom to work from home up to 3 days per week to help fit your lifestyle. [Office employees only]
• With a global presence comes a diverse workforce – we bring together talent from all corners of the world to drive innovation and success: CSL values diversity and inclusion, allowing everyone to thrive.

• Continuous professional development: We invest in your growth with training and advancement opportunities.

How will you contribute to our success?

• Provide second-level support for enterprise applications, including issue resolution, user guidance, and escalation when necessary.
• Collaborate with business analysts and developers to implement new features, enhancements, and integrations.
• Monitor and manage tickets using the ITSM platform, ensuring timely resolution and communication with stakeholders.
• Maintain user guides, FAQs, and technical documentation in both English and French.
• Deliver training sessions and create communication materials to support application adoption and change management.
• Analyze recurring issues and propose long-term solutions to improve system performance and user satisfaction.

The skills you will bring to our team

• Ability to assess complex issues, identify root causes, and propose effective solutions.

• Committed to understanding user needs and delivering high-quality support that enhances satisfaction
• Skilled at troubleshooting technical issues and implementing sustainable fixes.
• Works effectively with cross-functional teams, including business users, developers, and IT operations.
• Comfortable working in a dynamic environment with shifting priorities and evolving technologies.
• Strong verbal and written communication skills to clearly convey technical concepts to non-technical audiences.
• Proactively identifies opportunities for improvement and takes ownership of tasks.

Why CSL?

Apply Today!

The CSL Group Inc. (“CSL”), based in Montreal, Canada is a world-class provider of complex marine solutions with a rich history dating back to 1845. We are the world’s largest owner and operator of self-unloading vessels, the third-largest operator of cement carriers, and a leader in high-efficiency transhipment solutions and offshore logistics. Every year, we transport and handle millions of tonnes of cargo for industrial clients around the world.

At CSL, we foster a culture rooted in safety, sustainability and innovation, offering a supportive environment where you can thrive, work with purpose, and make a meaningful impact.

Knowledge of English is necessary for this role due to daily interactions with colleagues, clients and partners who are mainly located outside Quebec and in order to understand regulatory requirements and technical instructions and specifications.

We thank you for your interest and your application; however, only those selected for an interview will be contacted.

Explore our mission and values here - CSLships.com