Digital Banking Advisor - OnCampus

Royal Bank of Canada; Lethbridge; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian financial institution in Lethbridge seeks a dynamic professional to provide student-focused banking advice. You will leverage digital tools to assist university students with their financial needs, engage in problem-solving, and foster lasting relationships. The ideal candidate possesses strong digital literacy, emotional intelligence, and a passion for enlightening clients about their banking options. This full-time role offers competitive compensation and opportunities for career advancement.

Benefits

Competitive compensation

Bonuses and flexible benefits

Career advancement opportunities

World-class training and development

Qualifications

• A friendly and approachable attitude demonstrated in a fast-paced environment.
• Above average digital literacy with various devices.
• Superior emotional intelligence and problem-solving capability.

Responsibilities

• Focus on student education and digital solutions.
• Engage students in conversation to understand needs.
• Take ownership of resolving client banking problems.

Skills

Digital literacy

Emotional intelligence

Problem-solving skills

Interpersonal skills

Entrepreneurial attitude

Education

Mutual Funds accreditation

Job description

Job Summary

Job Description

What is the opportunity

This unique position calls on student focused digital first advice expertise as well as natural problem-solving skills to maximize each interaction. Specifically you help clients (primarily University students) with their everyday banking credit and investment needs through the use of new digital tools in our RBC University locations. As an RBC ambassador you add value in the moments that matter most to students and collaborate with RBC colleagues and partners to help students achieve their goals. Whether youre demonstrating how to use digital banking assisting through the new client on-boarding process referring a more complex opportunity to a colleague or specialist or providing advice to students around studying abroad taking a gap year or joining the workforce your expertise will contribute to creating meaningful and memorable experiences that drive client satisfaction and loyalty.

What will you do

• Focus on student education and demonstration leveraging new digital solutions to deliver a memorable client experience drive brand value and retain relationships
• Actively listen and engage students in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with students colleagues and partners to make the most of advice opportunities and referrals
• Proactively engage with students in all areas of the branch and in the community uncovering banking needs providing help and advice as well as identifying sales and referral opportunities
• Respond to client-initiated contact assisting them with a range of self and assisted service financial transactions

What do you need to succeed

Must-have

A warm friendly and approachable attitude with a demonstrated passion for putting clients first as well as demonstrated success in a fast-paced retail environment

Above average digital literacy across a broad range of devices (e.g. smartphones tablets laptops etc.) and can learn new technology very quickly

Superior emotional intelligence and situational awareness as well as problem-solving and people skills with the ability to build strong relationships and proactively connect with clients

Entrepreneurial attitude who is adaptable eager to learn has strong personal ethics and a hunger for success

Mutual Funds accreditation (e.g. Investment Funds in Canada or the Canadian Securities Course

Nice-to-have

University / College Alumni

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

A comprehensive Total Rewards Program including competitive compensation bonuses and flexible benefits

Continued opportunities for career advancement

World-class training coaching and development opportunities

Support from a dynamic collaborative progressive and high performing team as well as world-class tools and training

Opportunity to achieve great success and grow your career with RBC

Job Skills

Additional Job Details

Address :

4401 UNIVERSITY DR W : LETHBRIDGE

City : LETHBRIDGE

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Pay Type : Salaried

Posted Date :

Application Deadline :

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.

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Required Experience :

Unclear Seniority

Key Skills

Change Management,FMCG Sales,Business Objects,Claims Investigation,ERP,ACCA

Experience : years

Vacancy : 1