Dietary Aide

Aramark Canada; Orangeville; On-site; CAD 35,000 - 45,000; Full time

Job summary

Aramark Canada is looking for a Dietary Worker in Orangeville, Ontario. The role involves providing patient support through phone and software, ensuring accurate meal order processing, and collaborating with healthcare teams.

You will be expected to deliver excellent customer service in a fast-paced environment, with requirements including prior experience in call center/customer service and fluency in English. Flexibility and adaptability are critical for success in this position.

Qualifications

• Previous customer service and/or call center experience preferred.
• Needs to communicate fluently in English; bilingual or multilingual is a plus.
• Ability to stay calm under pressure.

Responsibilities

• Provide patient customer service through phone and software.
• Take menu orders and answer questions related to nutrition.
• Record patient orders using software and maintain diet knowledge.

Skills

Customer service experience

Technology use (web-based software)

Multilingual communication

Job description

Job Description

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Qualifications

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 ? 45 wpm.
• Must be flexible and adaptable to change.

Equal Employment Opportunity Statement

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.