Diamond Services Engineer

Check Point Software Technologies Ltd.; Ottawa; Hybrid; CAD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Travel opportunities

Zusammenfassung

Check Point Software Technologies Ltd. Canada Ottawa hybrid security engineer sought to support customers with enterprise networking and VPN solutions. You’ll work with Linux servers, analyze traffic, and document troubleshooting steps while collaborating with account teams.

This role requires 5–8 years in enterprise networking, experience with Check Point products, strong OSI layer knowledge, and willingness to travel to US and Canada as needed. Two days in office weekly.

Qualifikationen

• 5–8 years of enterprise networking and Internet security experience.
• Experience with Check Point products is required.
• Strong understanding of networking and OSI Layers 1–4.
• Experience configuring and troubleshooting VPN technologies.
• Experience reading and developing simple UNIX shell scripts.
• Willingness to travel to the US and Canada as needed.
• Hybrid work model with two days in office per week.

Aufgaben

• Provide customers with technical support, installations, maintenance, and documentation.
• Interface with clients at engineer and management levels to communicate issues and solutions.
• Manage customer expectations and resolve technical issues in a timely manner.
• Develop and maintain troubleshooting skills across Check Point products.

Kenntnisse

Enterprise networking

VPN troubleshooting

Linux administration

Traffic analysis

Shell scripting

Tools

Wireshark

Jobbeschreibung

Why Join Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience withtraffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocolssuch asOSPF &BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled