Diamond Consultant

Spence Diamonds; Mississauga; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Generous employee discounts

Training and development programs

Team building events

Career growth opportunities

Job summary

Spence Diamonds in Mississauga is seeking a Diamond Consultant to guide clients through the Spence Experience and help them find the perfect diamond. Reporting to the Store Director, you will be the product expert and deliver memorable customer experiences.

You will own the sales process, present tailored proposals, build relationships, and continually sharpen your skills through on-the-job training. The role requires a minimum 2 years of sales success and willingness to work a rotating schedule.

Qualifications

• Minimum 2 years of sales experience with a proven track record of meeting or exceeding targets.
• Strong communicator with verbal and written skills.
• Positive attitude and ability to build connections with people.
• Confidence that instills trust in customers.
• Goal oriented and motivated by quotas, revenue, and sales activity.
• Team player who balances competitive drive with integrity and respect for colleagues.
• Problem solver who identifies needs and offers effective solutions.
• Proactive in seeking sales leads and following up.

Responsibilities

• Guide clients through the Spence Experience to find the perfect diamond or product.
• Deliver tailored proposals and educate customers during the presentation.
• Maintain and grow your book of business with follow-ups across in-store, phone, and email.
• Exceed targets through rigorous activity and coaching feedback.
• Build lasting client relationships and ensure high customer satisfaction.
• Be a product expert on diamonds and the 2500+ style catalog.

Skills

Sales

Customer service

Communication

Job description

Salary Range: $70,000.00 To $100,000.00 Annually

WHO WE ARE

Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.

Our people are the center stone of our business, who bring our vision to life for every customer, every day.

We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!

WHAT WE OFFER

• Competitive and lucrative compensation packages. With no earnings cap on commissions, our compensation plans are structured to reward for performance achievement.


• Investment in diamond education programs and training


• Generous employee, friends & family discounts on our products


• Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones


• Hands on training and support and access to Learning Management System modules and resources


• Weekly/Monthly Sales contests with meaningful prizes


• Regular team building events and activities


• Opportunity to grow within the company


• Continuous on the job training, support and mentorship

At Spence we do things differently! Yes, our business is engagement rings, but at the heart of it all we are a professional sales organization.

As a Diamond Consultant you lead our customers through our unique Spence Experience.

Reporting to the Store Director, you are the product expert who our customers can trust as they navigate this incredibly special and exciting time in their lives. How? Well… we’ll teach you everything you need to know about diamonds and the Spence way of doing business!

A day in the life, AKA how our Diamond Consultants shine bright in their role:

Guide clients through our unique Spence Experience. You’re not just selling—you’re helping customers find the perfect diamond or product that represents their love!

Own the stage! You create unforgettable customer experiences by delivering our diamond presentation, to educate and empower our customers with their selection. You’re there to offer tailored solution proposals so you customers know they can trust you through the process!

Stay on top of your game. There’s no denying that you’re a salesperson through and through. Like every great athlete, you also take practice seriously. This means when you’re not on the sales floors with clients, you’re working on completing sales activities designed to keep your skills sharp, setting you up for success and keeping you crushing at your goals.

Exceed your targets. Your rigor, drive, dedication and passion are what keep you at the top of the performance leader board. You are hungry for coaching and feedback to help you master your craft. You bring your A-game every day and unlock unlimited earning potential.

Build lasting client relationships. Follow up is your middle name. You take pride in building and nurturing your book of business. You keep the conversation going with your customers—whether in-store, over the phone, or via email—so that when they’re thinking of buying a diamond or jewelry, they’re not only thinking Spence but they’re thinking of buying from you.

Be a product expert. You are keen to learn everything you need to know about diamonds and our 2500+ style catalog. And of course, we give you all the tools, resources, training, support and education to get you started.

Be a team player. You know there is no “I” in team and live by “teamwork makes the dream work”. You embody Spence’s Core Values of Respect, Integrity, Accountability, Transparency, Quality and Passion by living them every day in your role. You’re the first to offer a helping hand whether is sprucing up our showroom cleanliness or helping package up a purchase. We know we can always count on YOU!

A few things we hope you have…

• Minimum 2 years of experience with a proven track record of meeting or exceeding sales targets regularly. Ideally, you’ve worked in a highly competitive professional sales environment.


• Strong Communicator – you bring respectful and professional verbal and written communication skills.


• Positive attitude and optimistic, you can easily build connections with people.


• Exudes confidence that instils sureness for our customers.


• Goal Oriented – Motivated by company and/or personal goals (quota, revenue, gross profit, sales activity).


• Bring the perfect balance of competitive nature and team spirit. You love to win and crush your goals, but you play by the rules and never compromise integrity or respect for your team.


• Problem Solver – Can identify clients’ needs/wants/problems and direct the sales message to the service offerings and solution proposal. Displays willingness in offering solutions to fight for the sale and retain the client relationship.


• Proactive – Actively looks for opportunities for sales leads and prospects. Familiar and comfortable with follow up protocols.

Compensation

Total earnings for this role typically range from $70,000 to $100,000+

Our Diamond Consultant compensation plan is made up of a combination of base salary, commissions and annual bonuses.

Our starting base salary is $50,000 annually, on top of which our Sales teams receive commissions on each of their sales.

Our compensation plans are established based on the geographic work location and market standards for the applicable position.

Work schedule

As this is a fulltime position, we do require availability to work weekdays, weekends, and evenings on a rotating schedule as we are open 7 days a week.

Full-time: 40-44 hours per week

AI & Recruitment Transparency

We do not rely on artificial intelligence (AI) to screen, assess, or select candidates at any stage of our hiring process. Our recruitment platform, ADP, may use AI to generate Candidate Relevancy and Profile Relevance scores that are available as part of the application review process. These scores are intended as informational tools only, are not used to make hiring decisions, and do not replace human review or judgment. You can learn more about ADP’s use of AI on their website: ADP AI Transparency Notice