Diagnostic Pathologist, FT (J0726-0584)

North York General Hospital; Toronto; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Benefits

Job summary

Amico Patient Care in Richmond Hill, ON is seeking a Customer Service Manager - Project Services to lead a team of project managers and support the Director of Customer Relations. The role focuses on governance of project activities, policy adherence, and ongoing collaboration with sales and service teams.

The position is full-time with salary between CAD 80,000 and CAD 90,000 plus benefits. You will coordinate performance reviews, recruit/train the PM team, and ensure timely updates to

Qualifications

• Minimum 5+ years of management experience leading a team of 5+
• Strong understanding of sales principles and customer service practices
• Experience supporting a sales team
• Secondary education in business/administration is an asset

Responsibilities

• Oversee daily activity of PM Team. Ensure the team is performing as expected and address any deficiencies as required.
• Monitor daily/weekly/monthly reports and provide appropriate updates/follow-up/feedback to the team
• The ability to step in and handle various responsibilities of the team when required
• Ensure the team is following company policies
• Schedule/approve time-off for the PM team
• Monitor and evaluate current processes and productivity of PM Team
• Have a strong knowledge/understanding of current products and processes. Provide guidance and support to team members to work through challenging situations and resolve escalated issues from the CS team
• Recruitment, Training & Development of the PM Team
• Conduct annual performance reviews for the PM team
• Communicate with the Director of Customer Relations on an on-going basis including scheduled weekly check-in meetings to review updates with the team/issues/processes/etc.

Skills

Leadership

Communication

People management

Time management

Customer relations

CAD drawings

MS Office

Analytical skills

Problem solving

Training & development

Education

Business/Administration background

Job description

Customer Service Manager - Project Services

Amico Patient Care

Richmond Hill, ON

Are you looking for a challenging job opportunity, in a very stable industry, working with a great team of people? Amico Corporation is a rapidly growing manufacturer of Medical Equipment with 8 manufacturing facilities employing over 850 people across North America.

Join our growing team! Amico Patient Care is currently seeking to fill a Manager of Project Services position within the client services department.

The Customer Service Manager - Project Services will support the Director of Customer Relations by managing a team of six project managers.

Full-time

Key Roles & Responsibilities:

• A solid understanding of the duties and responsibilities of the PM team as laid out in the job description.
• Oversee daily activity of PM Team. Ensure the team is performing as expected and address any deficiencies as required.
• Monitor daily/weekly/monthly reports and provide appropriate updates/follow-up/feedback to the team
• The ability to step in and handle various responsibilities of the team when required
• Ensure the team is following company policies
• Schedule/approve time-off for the PM team
• Monitor and evaluate current processes and productivity of PM Team
• Have a strong knowledge/understanding of current products and processes. Provide guidance and support to team members to work through challenging situations and resolve escalated issues from the CS team
• Recruitment, Training & Development of the PM Team
• Conduct annual performance reviews for the PM team
• Communicate with the Director of Customer Relations on an on-going basis including scheduled weekly check-in meetings to review updates with the team/issues/processes/etc.

Job Requirements:

• Excellent written and verbal communication, interpersonal skills and the ability to effectively interact with a variety of individuals and functions throughout the company
• Computer Proficiency with MS Office Applications
• Ability to read simple CAD drawings
• Must be logical with a strong attention to detail
• Must have strong organization and time management skills
• Must have a strong ability to manage relationships with customers, distributors and co-workers to ensure customer satisfaction
• Must have the ability to handle difficult/crucial conversations with employees and peers
• Strong analytical skills, and proficient in the use of statistical tools in problem solving
• Self-motivated and excited by the prospect of working in a dynamic, entrepreneurial environment
• Must have leadership skills with the drive to teach, develop and mentor other members of the team

Experience/Education:

• Minimum 5+ years of management experience leading a team of 5 or more employees
• A strong understanding of sales principles and customer service practices
• Previous experience in providing support to a sales team
• Secondary education (specifically in business/administration) is an asset

Benefits:

• Salary will be determined based on candidate's experience, skills and qualifications.
• Only selected candidates will be contacted.
• This is a current, real vacancy that needs to be filled as soon as possible.

Salary: $80,000 -$90,000 + Benefits

For more information, please visit us at www.amico.com