DevOPS / Cloud Engineer - Senior

Lancesoft; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A leading technology services provider in Toronto is seeking a Senior DevOPS/Cloud Engineer with at least 10 years of experience in software development, primarily in AWS services. You will be responsible for managing AWS cloud systems, implementing automation solutions, and designing contact center applications, ensuring high availability and security. This role operates in a hybrid work environment and requires strong technical leadership and analytical skills.

Qualifications

• 10+ years of experience in software development and delivery.
• 5+ years of experience with AWS cloud services.
• Experience with Amazon Connect contact center solutions.

Responsibilities

• Manage and maintain AWS cloud-based production systems.
• Design and implement Amazon Connect solutions.
• Automate operational processes using various tools.

Skills

AWS cloud services

Software development

Contact center solutions

Scripting languages

CI/CD pipelines

Technical leadership

Analytical skills

Tools

Git

JIRA

Docker

CloudFormation

Ansible

Job description

Role : DevOPS / Cloud Engineer - Senior

Location : Toronto, Ontario (Hybrid)

Duration : 6 Months with possible extension

Experience and Skill Set Requirements

Technical Skills (55 points):

• 10+ years of experience in software development and delivery with a proven track record in various technical roles.
• Ideally 5+ years of experience in AWS cloud services, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS services.
• Experience in creating, managing, and maintaining AWS and related cloud-based production systems.
• Deployment and automation of packages for cloud-based systems.
• Extensive experience designing, developing, and implementing Amazon Connect cloud contact center solutions, including call and queue flows, agent experience, call recording, metrics, Contact Lens, and CTR data analysis.
• Knowledge of additional AWS technologies such as Amazon Pinpoint, DynamoDB, Kinesis Data Streams, and Polly.
• Proficiency with AWS CLI, SDKs, and Infrastructure as Code using CloudFormation, along with IAM roles and security best practices.
• Familiarity with monitoring tools like CloudWatch and CloudTrail.
• Experience with CI/CD pipelines for AWS applications.
• Implementation of cloud security models, focusing on identity, network security, and encryption.
• Knowledge of DevOps tools such as GitLab, Jenkins, Ansible, Chef, Puppet, and their integration into CI/CD workflows.
• Ensuring high availability, performance, security, and scalability of AWS and related production systems.
• Managing AWS resources including VPCs, firewalls, load balancers, auto-scaling, IAM, EC2, S3, API Gateway, Lambda, Aurora, Redshift, Active MQ, CloudTrail, CloudWatch, and others.
• Provisioning system security leveraging best practices and cloud security solutions.

Core Skills and Experience (25 points):

• 10+ years in system design, technical documentation, and specifications development.
• Experience setting up environments and mechanisms using tools like JIRA, Confluence, Maven, Jenkins, or similar.
• Knowledge of IVR systems and workflows.
• Proficiency in scripting languages such as Python, Bash, PHP, Java, JavaScript, Node.js.
• Experience with build and automation tools like Git, Ansible, Chef, Puppet.
• Knowledge of containerization technologies like Docker.
• Experience building and consuming APIs.
• Understanding of industry standards in web development, architecture, and security.
• Recommendations for architecture and process improvements.
• Design and deployment of metrics, logging, and monitoring systems on AWS and other platforms.
• Automation of operational processes through various tools.
• Evaluation of new technologies and vendor products.

Contact Center Domain / Public Sector Experience (10 points):

• 5+ years working with contact center solutions.
• Knowledge of Public Sector Enterprise Architecture artifacts, processes, and practices, with ability to produce compliant technical documentation.
• Experience with contact center implementation in the public sector.
• Familiarity with Public Sector Unified I&IT Project Methodology, Enterprise Architecture, Gating processes, and SDLC standards.
• Experience managing large, complex IT projects.

General Skills (10 points):

• Technical leadership and ability to identify improvement areas.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and presentation skills.
• Troubleshooting and critical thinking capabilities.
• Active listening skills for issue resolution.
• Stakeholder engagement and relationship-building skills.
• Negotiation and facilitation skills.
• Customer service orientation, tact, and diplomacy.
• Motivated, flexible, detail-oriented team player with excellent organizational skills and ability to meet deadlines.

Must Haves:

• 10+ years in software development and delivery across various roles.
• At least 5 years of AWS cloud experience with specified services.
• Experience managing AWS cloud systems and automation.
• Design and implementation experience with Amazon Connect contact center solutions.
• Knowledge of IVR and workflows.
• Experience with scripting languages and API integration.
• 5+ years working on contact center solutions.

Nice to Have:

• Prior public sector or OPS experience.