Device Lifecycle Service Architect (Device as a Service)

Computacenter2024; Toronto; On-site; USD 110,000 - 160,000; Full time

Job summary

A leading technology partner, Computacenter is seeking a Senior Service Architect Lifecycle Services. This role encompasses developing service designs, assessing customer needs, and creating cost-effective solutions. Ideal candidates will have extensive lifecycle management expertise and strong interpersonal skills to engage with diverse stakeholders. Enjoy competitive compensation and a comprehensive benefits package while growing your career in a supportive environment.

Benefits

Comprehensive benefits package

Long-term growth opportunities

Competitive compensation

Qualifications

• At least 5 years experience in a similar role.
• Deep knowledge of lifecycle and supporting services.

Responsibilities

• Work collaboratively with the pre-sales team on service design.
• Assess customer requirements and develop innovative solutions.
• Create cost calculations specific to service areas.

Skills

Debugging

Computer Networking

ConnectWise

PKI

PowerShell

Windows

C#

Automotive Diagnostics

Medical Imaging

Azure

Technical Support

Troubleshooting

Job description

Senior Service Architect Lifecycle Services is a subject matter expert in all areas of lifecycle and supporting services enabling technologies and tooling (device lifecycle management / DaaS device configuration disposal services break / fix field and dispatch iMac) in an ITIL framework. The Senior Service Architect Lifecycle Services is able to holistically apply their experience and knowledge of services elements, delivery methodologies, supporting and enabling technologies, risks, and dependencies to create lifecycle services solutions. As part of the Services pre-sales team, the Senior Service Architect Lifecycle Services is responsible for the detailed assessment of customer requirements, development of service design, and cost calculations specific to their area of expertise.

Salary range : $110K - $160K USD

What you'll be doing

• Work collaboratively as part of the established services pre-sales team (Lead Deal Architect (Solution Manager), Sales Specialist, Commercial Architect, delivery teams, and other stakeholders) on the development of the solution / design (technical, operational, commercial).
• Assess and clarify customer requirements as part of services pursuits.
• Map customer requirements against Computacenter's existing capabilities and service offerings.
• Maximize opportunities by leveraging Shared Service Factory and other core capabilities where possible.
• Evaluate service requirements outside of Computacenter's existing capabilities, working jointly with the Lead Deal Architect and delivery teams to design and cost custom solutions.
• Develop innovative and cost-efficient end-to-end solutions & service designs (technical, operational, commercial), involving vendors and external partners when appropriate.
• Support Lead Deal Architect and/or Sales Specialist in driving innovation & continuous improvement in the expertise area.
• Assist in preparing and answering bid responses, including writing & presenting content in their area of expertise.
• Summarize and outline requirements for transition & transformation based on the service design.
• Ensure effective delivery of assignments using Computacenter's best practice methodologies and tools.
• Ensure design adherence to Computacenter policies and procedures.
• Create costing for developed services across the entire service areas.
• Support Lead Deal Architect in obtaining necessary approvals for solutions and costing from internal teams.
• Work as part of larger solutions teams to ensure successful handover to support organizations.
• Collaborate with the Commercial Architect to create customer-facing pricing templates and review/approve financials.
• Build and develop relationships with key stakeholders across Computacenter.
• Organize support internally to meet quality and timelines.
• Embrace and support Computacenter's mission and core values.
• Travel: Expected to travel 10% - 25% of the time.

What you have

• Deep knowledge of lifecycle and supporting services, enabling technologies, and tooling (device lifecycle management, DaaS, device configuration, disposal services, break/fix, field, and dispatch).
• Good understanding of cross-functional services (governance, service management, ITIL, etc.).
• At least 5 years experience in a similar role.
• Strong understanding of market competition & pricing.
• Excellent interpersonal, literacy, and numeracy skills.
• Strong commercial and customer-facing skills in a business-focused IT environment.
• Ability to build relationships and communicate effectively at all levels.
• Negotiation skills relevant to their area of expertise.
• Ability to design and deliver effective presentations to large audiences.
• Analytical, risk-aware approach.
• Ability to work independently and as part of a team, taking the lead when necessary.
• Proficient in verbal and written English.
• Ability to prioritize workload.
• Personal flexibility and willingness to travel.
• Legally eligible to work in the United States.

What you can expect

Enjoy a rewarding career at Computacenter with competitive compensation, long-term growth opportunities, and a comprehensive benefits package supporting your health, financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our customers source, transform, and manage their IT infrastructure to enable digital transformation. Listed on the London FTSE 250 (CCC.L), we employ over 20,000 people worldwide, with regional hubs in San Francisco, Irvine, Norcross, Plano, and New York City, along with integration centers in Silicon Valley and Atlanta.

Key Skills

Debugging, Computer Networking, ConnectWise, PKI, PowerShell, Windows, C#, Automotive Diagnostics, Medical Imaging, Azure, Technical Support, Troubleshooting