Developments Dispatcher

Brandt; Regina; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading property management company in Regina is seeking a Developments Dispatcher. This role involves dispatching building operations staff, responding to service requests, and ensuring timely completion of work. The ideal candidate will have strong organizational skills and experience in property management or dispatching. Proficiency in Microsoft Office and a high school diploma are required. Bilingual candidates in English and French are preferred.

Qualifications

• Strong interpersonal skills; able to build relationships.
• Excellent organizational and multi-tasking abilities.
• Capable of delivering results under pressure.

Responsibilities

• Coordinate and schedule work of maintenance vendors.
• Assist with accounts payable and receivable.
• Ensure all decision-making follows standard operating procedures.

Skills

Interpersonal and communication skills

Organizational abilities

Ability to work under pressure

Education

High school diploma

Post-secondary administrative or office education

Tools

Microsoft Office

Job description

Brandt Developments Ltd. is currently seeking a Developments Dispatcher for its Regina, SK, location. This role is responsible for dispatching building operations staff as well as third-party vendors to conduct quality repairs, maintenance, and new equipment installations. The role also involves customer follow-up by responding to service requests in a timely and efficient manner, ensuring work is completed within designated timeframes, and establishing accurate billing prior to payment.

Duties and Responsibilities

• Coordinate, order, schedule, and receive work of building maintenance vendors and personnel.
• Assist with processing accounts payable and receivable and contact vendors as needed.
• Complete accurate and timely data entry, maintaining quality controls at Brandt’s standards.
• Develop problem-solving and project management skills, maintain confidentiality, and utilize active listening to assess urgency and respond professionally.
• Identify deficiencies related to Brandt standards and collaborate with relevant parties to resolve them.
• Manage general requests for information, understand property history, and develop expertise in databases and records.
• Oversee workflow and database software to dispatch and report on facility maintenance services across Canada.
• Ensure all decision-making follows standard operating procedures and business processes.
• Promote a safe working environment.
• Perform other duties as assigned.

Required Skills

• Excellent interpersonal and communication skills; relationship building is key.
• Strong organizational and multi-tasking abilities, capable of adapting to changing needs and delivering results within deadlines.
• Proficient in composing service notifications and correspondence with strong business writing skills.
• Ability to set clear objectives and deliverables.
• Ability to work independently and as part of a team.
• Capable of achieving high output under pressure and working toward deadlines.

Required Experience

• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Certification or experience in HVAC, plumbing, or electrical trades is an asset.
• Minimum of a high school diploma; post-secondary administrative or office education is preferred.
• 3-5 years’ experience in real estate, property management/maintenance, or dispatching.
• Preference for bilingual candidates in English and French.