Development Services Clerk (Temporary Full-Time)

Thunder Bay; Northwestern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide exceptional customer service and clerical support. This role involves managing office tasks such as mail distribution, data entry, and financial record maintenance. The ideal candidate will possess strong communication skills and a secondary school diploma, along with two years of relevant office experience. Join a dynamic team that values diversity and offers a supportive work environment. If you are organized, detail-oriented, and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Secondary school diploma required with two years of related office experience.
• Strong communication skills and basic proficiency in office software are essential.

Responsibilities

• Provides clerical services including mail distribution and report creation.
• Supports digital development applications and responds to inquiries from the public.
• Maintains financial records and manages departmental files.

Skills

Interpersonal Communication

Verbal Communication

Written Communication

Word Processing

Spreadsheet Proficiency

Online Data Entry

Education

Secondary School Diploma

Two Years of Office Experience

Job description

POSITION SUMMARY:

Under the supervision of the Supervisor and the guidance of the Division’s director and managers, provides customer service, technical support, and clerical duties to support the Department’s activities.

MAJOR RESPONSIBILITIES:

1. Provides clerical services including mail distribution, web editing, electronic report creation, filing, typing, scanning, copying, faxing, mailing, and recording meeting minutes.
2. Supports digital development applications, housing, Community Improvement Plan, and other Development Services programs.
3. Responds to inquiries via electronic, telephone, and in-person, screens calls, interprets by-laws, opens complaint files, and directs files to appropriate staff.
4. Prepares and distributes letters and notices related to planning, building, and realty issues; manages volume mailings.
5. Supports updates to the City’s Official Plan and Zoning By-law.
6. Collects fees, issues receipts, and maintains financial records for applications, permits, licenses, and sales.
7. Balances departmental receipts, maintains cash journals, and ensures correct deposits.
8. Manages departmental files and archives according to procedures.
9. Inputs data into records-management systems and reports on data.
10. Maintains office supplies inventory and processes printing orders.
11. Performs other related duties as assigned.

QUALIFICATIONS:

Education/Experience:

• Secondary school diploma.
• Two years of related office experience or equivalent combination of education and experience.

Skills/Abilities:

• Strong interpersonal, verbal, and written communication skills.
• Basic proficiency in word processing, spreadsheets, and online data entry.
• Courteous and tactful when dealing with the public.

CONDITIONS OF EMPLOYMENT:

• Successful completion of Criminal Record and Judicial Matters Check (CRJMC).

Additional Information:

The City of Thunder Bay is an equal opportunity employer and encourages applications from diverse groups. Applicants should not include references to protected characteristics in their resumes. Documentation such as photos, ID, driver’s licenses, or police checks will be requested if necessary.

Reasonable accommodations are available upon request. Personal information collected is for employment eligibility determination and will be handled according to privacy laws.