Development Services Clerk

City of West Kelowna; West Kelowna; On-site; CAD 1,000; Full time

Job summary

The City of West Kelowna is seeking a Development Services Clerk to provide essential administrative support for various departmental services. The successful candidate will play a pivotal role in ensuring efficient operations by delivering excellent customer service, handling applications related to building permits, and managing office technologies. This full-time permanent role offers competitive salaries, a beneficial vacation package, and opportunities for professional development.

Benefits

Improved vacation package

Municipal Pension Plan

Employee wellness incentives

Earned time off program

Professional development opportunities

Qualifications

• 1-2 years related experience required.
• Must possess a valid Class 5 BC Driver’s License.
• Ability to produce business correspondence and proofread with high accuracy.

Responsibilities

• Provide administrative and clerical support for departmental services.
• Respond to public inquiries related to building, planning, and licensing.
• Coordinate inspection bookings and manage departmental financial tasks.

Skills

Attention to detail

Organizational skills

Customer service

Interpersonal communication

Education

Grade 12 education

Administrative training/courses

Tools

Microsoft Office

Job description

City of West Kelowna

Development Services Clerk

West Kelowna is a thriving city that has a rural sophistication appeal and is a haven for outdoor recreation. Sun-soaked lakeshores, agricultural charm, and access to urban jobs and living have made West Kelowna the place to be. We maintain a deep connection with our agricultural roots, and we celebrate the one-of-a-kind character of our community.

What We Offer:
Improved vacation package, 3 weeks prorated in 1st year/4 weeks vacation at 2 years, competitive salaries, excellent benefits, numerous employee wellness incentives, an earned time off program and professional development opportunities.

Summarized Position Responsibilities:
The Development Services Clerk provides a broad range of administrative and clerical support to ensure the efficient operation of departmental services, programs, and activities. Key responsibilities include delivering excellent customer service by responding to public inquiries related to building, planning, and licensing, as well as receiving and ensuring the completeness of applications, with a focus on supporting the day-to-day processing of the Building Permits. This position is responsible for coordinating inspection bookings, accepting applications, and implementing and maintaining related processes.

The person in this role will create, update, and retrieve information, generate reports, and respond to information requests under tight deadlines. They will also prepare a variety of professional documents, coordinate meetings, including organizing logistics and taking minutes. The Clerk will also handle departmental financial tasks such as fee collection, purchasing, and assisting with budgeting processes. Additional duties include managing staff calendars, coordinating training, updating the municipal website, preparing advertising, interpreting maps, and using various office technologies. This role contributes to cross-departmental projects, supports onboarding, and ensures compliance with occupational health and safety regulations.

Our Ideal Candidate:

• Grade 12 education, plus administrative training/courses at a recognized post-secondary institution, or an equivalent combination of education and experience
• 1 - 2 years related experience
• Valid Class 5 BC Driver’s License
• Produce business correspondence with an ability to proofread for grammar, spelling, and punctuation with a high degree of accuracy
• Computer skills in Microsoft Office
• Must work independently and be able to handle a multitude of priorities
• Detail orientated with strong organizational skills
• Strong customer service and interpersonal communication skills – both verbal and written
• Knowledge and comprehension of the department’s operation, services, programs and activities and of outside agencies as necessary to assume assigned responsibilities
• Ability to exercise discretion and confidentiality

Applications are accepted online at westkelownacity.ca/jobs. We thank all applicants for their interest; however, only those selected for further consideration will be contacted. We will be contacting applicants who meet our requirements as applications are received and this posting may close ahead of the official closing date if a successful candidate is identified.

Competition No. 25-61E | Opens July 18, 2025 | Closes August 8, 2025
Full Time – Permanent | 35 hrs/wk | $33.03/hr
Benefits | Municipal Pension Plan | Earned Time Off Program | 4 weeks vac at 2 years