Development Officer (12-month Contract)

HF Care; Toronto; Hybrid; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Wellness days (15)

Hybrid work

Mission-driven team

Job summary

HF Care seeks a fundraising professional to advance annual and monthly giving, expanding recurring donor programs and mid-level gifts. You will collaborate with communications and volunteers to craft donor-centric content and campaigns that respect our culturally rooted approach.

Reporting to the VP, External Relations, you will manage a portfolio of donors, coordinate third‑party fundraisers, and support major events like the HF Care Gala, while upholding equity and community trust across

Qualifications

• 2–3 years of professional fundraising experience, with track record in annual campaigns, monthly donor growth, or mid-level donor tracking.
• Fluency in English; additional language is an asset (e.g., Cantonese, Mandarin, Korean, Vietnamese).
• Willingness to undergo Vulnerable Sector Screening (VSS) check.

Responsibilities

• Develop and manage annual and monthly giving campaigns across channels.
• Grow and steward recurring donors; upgrade donor levels and retention.
• Solicit and manage third-party fundraisers and community events.
• Maintain donor records in CRM with accurate activity logs and forecasting.

Skills

Direct donor asks

Cultural competence

English fluency

CRM proficiency

Relationship building

Adaptability

Community engagement

Education

Bachelor’s degree optional

Tools

Donor databases/CRMs

Peer-to-peer event software

Job description

HF Care brings together the legacy of Hong Fook Mental Health Association and Hong Fook Mental Health Foundation.

For more than 40 years, we’ve walked alongside Asian and diverse communities in the Greater Toronto Area, creating spaces, delivering culturally rooted mental health care .

Born from the spirit of Health and Felicity, the true meaning of “Hong Fook”, HF Care wants you to feel safe, seen, and understood — because healing begins when you belong. Mission To champion culturally rooted mental healthcare for people from East and Southeast Asian communities in the Greater Toronto Area. Vision Connected communities where every person can live their fullest, most meaningful life. Values Belonging: everyone is welcome and accepted as part of our community Dignity: everyone has inherent worth and agency Courage: we nurture the strength to move forward despite challenges Hope: we believe in the capacity of people and communities to heal
Relations: our approach is rooted in the power of relationships

Job Description

We are seeking a self-motivatedrelationship-driven fundraising professional to join our dynamic team.

Under the direction of the Vice President,External Relations, the Development Officer will play a central part inadvancing HF Care and HF Care Foundation’s mass engagement strategy for annual,monthly, and mid-level donors. You will be responsible for accelerating annualrevenue baselines, expanding our recurring monthly giving community,proactively identifying and soliciting small-to-medium level donors($1,000–$5,000), and supporting key community-driven third-party fundraisersand special events.

Collaborating closely with internalteams (such as communications and stewardship) and volunteer leadershipcommittees, you will design segmented, donor-centric content and pathways thatmove supporters seamlessly through the pipeline, while keeping community careand cultural competency at the center of your approach.

1. Annual & Monthly Giving Management

• Direct Response Strategy: Plan, execute, and evaluate multi-channel annual giving campaigns(email, social media, web, direct mail, etc). Tailor campaigns toleverage key cultural moments, year-end giving, and seasonal mental healthawareness periods.
• Monthly Giving Portfolio: Own the strategy to acquire, retain, and upgrade recurring donors.Design creative stewardship touchpoints to elevate the lifetime value ofmonthly supporters.
• Data-Driven Performance Evaluation: Monitor and analyze campaign metricsand donor trends. Use database insights to evaluate performance, adjustingsegmentations and mass engagement outreach to maximize donor experienceand revenue growth.
• Frontline Relationship Management: Actively manage a portfolio of individualand small-business donors capable of giving $1,000 to $5,000 annually.
• Active Discovery & Solicitation: Conduct discovery calls and 1:1 meetings touncover donor motivations, moving prospective supporters through the pipelinefrom general event attendees to dedicated annual donors.
• Pipeline Coordination: Identify high-potential annual donors showing signs of deep affinityand partner with senior leadership to seamlessly transition them into the MajorGifts pipeline.

3. Third-Party Fundraisers & Special Events

• Community Advocate Support: Serve as the primary, high-touch liaison for independent community organizers,businesses, and associations hosting third party fundraising events in supportof HF Care.
• Peer-to-Peer Mobilization: Co-manage and drive participant recruitment, toolkits, and fundraisingmomentum for signature community-wide campaigns, such as the Toronto WaterfrontMarathon charity challenge.
• Collaborative Special Events Execution: Partner closelywith a dynamic internal team and HF Care Foundation’s volunteer leadershipcommittees to support the execution and modernization of signature, large-scalefundraising events—including the annual HF Care Gala and high-profile communityinitiatives.

4. Donor Administration, Tracking & Stewardship

• Impact Accountability: Prepare personal thank-you letters, impact updates, and creativereports ensuring all mid-level and monthly donors receive personalizedgratitude in a timely manner.
• System Integrity: Maintain meticulous notes, interaction logs, and pipeline stages withinthe donor database (CRM) to support accurate forecasting and organizationalmemory.
• Other duties as assigned.

Requirements

We value diverse paths to expertise.Certifications are helpful but not the only measure of skill. We encourage youto apply if you have the capability, even if your background looks differentfrom what's listed here.

Education and Experiences

• Minimum 2-3 years of professional fundraisingexperience, with a proven track record in direct response annual campaigns,monthly donor growth, or mid-level donor tracking

Knowledge and Skills:

• FrontlineSkills: Demonstrated confidence in directly making financial asks andinitiating discovery conversations with unfamiliar prospects.
• CulturalCompetence: Deep empathy for the mental health landscape and a strongunderstanding of the East Asian and Southeast Asian immigrant communitiesacross the GTA.
• LinguisticAsset: Excellent English communication skills are required. Fluency in anadditional language serving our core communities (such as Cantonese, Mandarin,Korean, or Vietnamese) is considered an asset.
• Technical Savvy: High proficiency with donor databases/CRMs, peer-to-peer event software, anddigital communication tools.
• Professionalism: Demonstrated diplomacy, professionalism, and the ability to build positiverelationships with donors, volunteers, colleagues, and community partners.
• Adaptability :Ability to work effectively in diverse environments, including office,community, and event settings.
• BackgroundCheck: Successful completion of a Vulnerable Sector Screening (VSS) PoliceRecord Check is required.

Working Hours

• Must be willing to work a flexible schedule, includingoccasional evenings and weekends during major campaign pushes orcommunity events.
• This positionrequires regular travel across Toronto, York Region, and surrounding areas. Avalid Ontario driver's licence and access to a reliable vehicle are considereda strong asset.

• Salary of $65,000-$70,000 based on experience
• Eligible for Paid Time Off
• 15 wellness days per year (prorated based on startdate)
• Hybrid work flexible summer hours
• A mission-driven, culturally inclusive team where yourwork directly enables better community care

OurCommitment to Equity, Inclusion & Accessibility

HF Care is committed to anequitable, diverse, inclusive, and barrier-free workplace. We stronglyencourage applications from racialized persons, First Nations, Metis, andInuit Peoples, 2SLGBTQ+ individuals, women, persons with disabilities,including those with lived experience of mental health and substance usechallenges.

Accommodations are available at every stage of the recruitment, assessment and selection process. If you require accommodationat any stage of the hiring process, please contact our People& Culture team at [e-mail] to request support.

This position is for anexisting vacancy.

Artificial Intelligence(AI) may be used during the recruitment process to assist with administrativetasks, including resume parsing, candidate matching, and recruitment workflowmanagement. AI is used as a support tool only and does not make hiringdecisions. All employment decisions are made by our hiring team.

We thank all applicants for theirinterest in joining our team. However, only those selected for an interviewwill be contacted. Applicants who participate in an interview will be notifiedof the hiring decision within the legislated timeframe, in accordance with theEmployment Standards Act, 2000.