Development Coordinator, Donor Services and Operations

Aga Khan Museum; Toronto; Sur place; CAD 55 000 - 60 000; Plein temps

Résumé du poste

The Aga Khan Museum in Toronto is seeking a Development Coordinator to support the Donor Services and Operations team within the Endowment Campaign, Major Gifts and Director’s Circle programs. You will work with frontline fundraisers to ensure operational excellence, activity tracking, and timely written communications.

This fast-paced role involves coordinating gift processes, analyzing fundraising data, maintaining CRM entries, supporting donor visits and events, and preparing reports and

Qualifications

• University degree or college diploma in fundraising or communications.
• Minimum of 3 years development experience.
• Experience with CRM moves management and donor programs is an asset (Tessitura preferred).

Responsabilités

• Provide prospect, pipeline and moves management support to frontline fundraisers.
• Coordinate end-to-end gift processes for Major Gifts and Director’s Circle programs.
• Analyze fundraising data and produce activity and financial reports.
• Maintain CRM activities and prepare written correspondence.
• Support donor visits, stewardship events and travel logistics.
• Assemble data for reports and proposals.
• Prioritize multiple projects and meet deadlines.
• Maintain confidentiality and ethical handling of information.

Connaissances

CRM moves management

Donor communications

Event planning

Stakeholder engagement

Formation

University degree or college diploma in fundraising or communications

Outils

Tessitura

CRM software

Excel

Description du poste

The Aga Khan Museum connects cultures and communities through the arts. The Museum’s mission is to spark wonder, curiosity, and understanding of Muslim cultures and their connection with other cultures through the arts.

The Toronto-based museum promotes pluralism through art, storytelling, and enlightened encounters across cultures. Using traditional and contemporary art as well as performing arts as a force for positive change, the Museum’s vision is to impact lives and contribute to more inclusive and peaceful societies. The Museum acts as a global learning hub, playing a unique and pivotal role in building connections between people and communities locally, nationally, and internationally.

Purpose of Position

The Aga Khan Museum has a bold vision for growth and transformation over the next ten years. The Museum has embarked on a comprehensive fundraising Campaign that will involve the Endowment, Major Gifts, Director’s Circle and ongoing annual programs. To help achieve this vision, the Development department is looking for a dynamic Development Coordinator to support the Donor Services and Operations team.

Reporting to the Development Manager, Donor Services and Operations, the Development Coordinator is responsible for providing a full range of prospect, pipeline and moves management support to frontline fundraisers tasked with generating significant financial support for the Museum. The Development Coordinator will work closely with fundraisers to ensure that the team receives the highest level of operational support possible including the generation of activity and financial reports and written correspondence. The role will directly support all frontline fundraisers, including the Director of Development or leadership designate, under the Endowment Campaign, Major Gifts and Director’s Circle programs.

This is a fast-paced and dynamic role that will support fundraising for a number of educational, research, and arts programming initiatives across the Museum.

Key Responsibilities

• Support all aspects of prospect, pipeline, and moves management in collaboration with the Major Gifts and Patrons’ Circle teams.
• Coordinate the end-to-end gift processes for Major Gifts and Director’s Circle programs, from recording pledges and payments through to receipting and acknowledgements.
• Analyze fundraising and financial data to track revenue, pipeline details, and provide insights that guide strategic decisions.
• Maintain and update activities in the Museum’s CRM database and produce a variety of activity and financial reports on a regular basis.
• Assist with Major Gifts and Patrons gift processing and related financial tracking/reporting for funds, activities, and campaigns.
• Support scheduling and logistics of prospect and donor visits as well as stewardship tours and recognition events.
• Prepare and edit correspondence, communications, presentations, and other documents for team members’ review.
• Assemble and analyze data to prepare reports, proposals, and targeted correspondence.
• Prioritize and manage multiple projects in a timely manner, meet deadlines, and manage supplemental material required to complete projects.
• Maintain a high degree of motivation and tact consistent with the culture of the Development team and participate actively as a member of the team.
• Any other tasks assigned by the line manager.

Periodic Responsibilities

• Assist with the execution of supporter events.
• Send invitations, monitor, and respond to RSVPs.
• Back up for Friends or Annual gift processing and customer service.

Qualifications & Experience

• A University degree or college diploma in fundraising or communications; suitable combinations of education and experience will be considered.
• A minimum of 3 years of development experience in a work environment of similar scope. Preference will be given to individuals with previous fundraising experience.
• Exceptional planning, organization, project management, prioritization, and time-management skills to manage multiple on-going projects simultaneously in a dynamic environment.
• Previous experience working with Senior Executives, Volunteers, Board and Committee members.
• Demonstrated experience and comfort in communicating and connecting with external stakeholders and donors.
• Experience with CRM moves management software an asset; Tessitura experience will be advantageous.
• Demonstrated expertise in verbal and written communication.
• Superior administrative and technical skills with a focus on accuracy and attention to detail.
• Ability to handle information ethically, accurately and confidentially.
• Computer literacy and competency with word-processing and spreadsheet applications, fundraising and prospect management databases, and Internet skills.
• Occasional evening and weekend work at events, performances with potential for occasional travel – flexible work hours required.
• Expressed interest in the mandate of the Museum.

The salary range for this position is $55,000–$60,000 per year, commensurate with experience.

The Museum thanks all those who apply; however, only shortlisted candidates will be contacted. Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview. The Museum encourages applications by individuals identifying as Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, members of visible minorities and/or anyone belonging to equity-deserving groups.