Developer / Technical Support / Application Support - Intermediate

Procom; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Procom is seeking an Intermediate Application Support Analyst to coordinate application incidents and provide technical solutions. The role requires three years of experience in application support, cloud services, and database technologies. Join Procom to advance in your IT career while supporting innovative software solutions.

Qualifications

• Three years' experience as Application Support Analyst.
• Experience in cloud and on-premise application support.
• Proficient in database technologies and software documentation.

Responsibilities

• Coordinate resolution of application incidents.
• Provide clear support documentation for applications.
• Implement system upgrades and troubleshoot systems.

Skills

Customer Service

Troubleshooting

Problem-solving

Communication

Tools

Oracle

PostgresSQL

Microsoft Power BI

Azure

Job description

Developer / Technical Support / Application Support - Intermediate

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Developer / Technical Support / Application Support - Intermediate

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Intermediate Application Support Analyst

On behalf of our client, Procom is actively seeking an Intermediate Application Support Analyst.

• Coordinate with team members, the team head / Supervisor, and other departments to organize resolution of application incidents.
• Balance scheduled and unscheduled requests based on priority, impact, and value to the business.
• Provide clear support documentation for all applications.
• Plan, test, and implement system upgrades and troubleshooting integration points with other systems.
• Plan and schedule regular maintenance tasks, perform overall health checks of the systems and perform root cause analysis.
• Troubleshoot and provide solutions to applications issues and communicate the same to users within the defined service level agreements.

Intermediate Application Support Analyst Mandatory Skills

• Three (3) years' experience as an Application Support Analyst designing, implementing, documenting, and supporting software solutions.
• Three (3) years’ experience migrating data and deploying modules or components between Development, Test and Production environments.
• Three (3) years’ experience in database technologies, reports generation, and scripting in Oracle or PostgresSQL and performing analytics with Microsoft Power BI.
• Three (3) years’ experience supporting applications in the cloud (Azure, Digital Ocean) and on premise with debugging and problem-solving skills.
• Three (3) years' experience demonstrating translation of business requirements into technical specifications to develop, maintain or enhance software.

Intermediate Application Support Analyst Desired Skills

• Very sound customer service skill set and passion to provide solution to problems
• Strong verbal and written communication skills to communicate both internally and externally with personnel at all levels.
• Ability to disseminate information to various audiences, technical or non-technical.
• Ability to support multiple applications.
• Ability to work in a team environment as well as independently and to collaborate with multiple teams and clients.
• Strong problem-solving and analytical skills.
• Knowledge of on premise and cloud-based services (e.g., AWS, Azure)

24 months

Intermediate Application Support Analyst Assignment Location

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

IT Services and IT Consulting

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