Desktop Support Technician u00A9

Zones, Inc; Kitchener; On-site; Full time

Job summary

A leading IT solution provider is seeking a Desktop Support Technician for a 12+ month term in Kitchener. You will be responsible for onboarding new users, supporting existing users, and troubleshooting hardware/software issues. The role offers a competitive hourly rate and a comprehensive benefits package, emphasizing a collaborative work environment and commitment to diversity.

Benefits

Medical coverage

Sick leave

Wellness benefits

Qualifications

• Hands-on experience providing end-user support.
• Experience with AV setups and conference room technology.

Responsibilities

• Onboard new users by setting up hardware and assisting with initial login.
• Support and maintain IT infrastructure such as shared printers and Wi-Fi access points.
• Provide onsite support for user issues and escalate as necessary.

Skills

End-user support

AV setups

Troubleshooting

Job description

Company Overview: When it comes to IT solution providers, there are many options. However, Zones stands out as a provider with innovative and comprehensive end-to-end service offerings. As a Global Solution Provider with over 35 years of experience, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and partnering with leading technology companies like Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones is committed to building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

• Term: 12+ months
• Location: Kitchener, ON N2G 1Y6
• Pay: $30.00 - $35.00 per hour, commensurate with experience
• Hours: Standard business hours

Role Responsibilities: In this role, you will onboard new users, support existing users, and troubleshoot hardware/software and permissions issues.

What you'll do as the Desktop Support Technician:

• Onboard new users by setting up hardware and assisting with initial login and network access.
• Support and maintain IT infrastructure such as shared printers and Wi-Fi access points.
• Support desks and shared workstations setup.
• Provide onsite support for user issues and escalate as necessary.
• Support AV and conference room systems, including Zoom Room and GVC, during meetings.
• Maintain the onsite Tech Bar and troubleshoot various hardware, software, and access issues.

What you will bring to the team:

• Hands-on experience providing end-user support.
• Experience with AV setups and conference room technology, including Zoom Room and GVC.

Benefits: Zones offers a comprehensive benefits package including medical coverage, sick leave, and other wellness benefits. We are committed to diversity and equal employment opportunities, participating in E-Verify to confirm employment eligibility.

At Zones, work is more than a job—it's a career on the cutting edge of IT innovation, in a collaborative and dynamic environment. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.