Desktop Support Technician II

Olympic Steel; Bayham; On-site; CAD 45,000 - 60,000; Full time

Job summary

Olympic Steel is seeking a Desktop Support Technician to provide Level 1 and 2 support for in-house computer systems. The role involves troubleshooting, maintaining hardware and software, and ensuring optimal performance. Join a supportive team that values safety and employee empowerment while enjoying comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Tuition Reimbursement

Paid Holidays

Paid Vacation

Bonus Opportunities

Qualifications

• Experience with hardware troubleshooting.
• Knowledge of desktop hardware and peripherals.

Responsibilities

• Install, diagnose, repair, and maintain desktop hardware and software.
• Manage software configurations and inventory.
• Document incidents and resolutions.

Skills

Troubleshooting

Problem Solving

Communication

Education

Associates Degree

Tools

Windows

Linux

Job description

About Olympic Steel:

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we prioritize safety and cultivate an inclusive workplace where employee belonging and empowerment are foundational. Olympic Steel offers employees a culture and community of a closely connected team, combined with the resources, opportunity, and stability of a large, growing organization.

Job Description:

The Desktop Support Technician supports and maintains in-house computer systems, desktops, and peripherals, providing Level 1 and 2 support for the Support Center. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and operating systems to ensure optimal performance. The role also involves managing software configurations, inventory, and licensing compliance, as well as troubleshooting user issues via various support channels.

Essential Functions:

• Set up and repair in-house systems, terminals, and printers
• Maintain inventory of equipment and software
• Assist with hardware preventative maintenance and warranty repairs
• Ensure proper configurations with other technicians or administrators
• Support software installation, configuration, troubleshooting, and upgrades
• Handle support requests from end-users courteously and efficiently
• Document incidents, resolutions, and procedures
• Follow up on support requests to ensure timely resolution
• Maintain knowledge of new technologies and ensure compliance with internal controls
• Provide training on specific hardware configurations as needed
• Backup support for Support Center Specialists

Ideal Candidate:

• Associates degree or equivalent experience
• Hardware troubleshooting experience
• Knowledge of desktop hardware, peripherals, Windows, Linux, and thin client systems
• Familiarity with system imaging and business software
• Strong problem-solving skills and attention to detail
• Effective communication skills and ability to handle confidential information
• Ability to multitask and prioritize effectively

Why Work for Olympic Steel:

Olympic Steel offers comprehensive benefits, including medical, dental, vision, paid holidays and vacation, 401(k) matching, tuition reimbursement, and opportunities for bonuses. We support our employees in building meaningful, lifelong careers and making a significant impact in our company, community, and beyond. Learn more at IamOlympicSteel.com

Equal Opportunity Employer. Applicants will be notified of their rights in accordance with federal employment laws. For more information, see the Know Your Rights notice from the Department of Labor.