Desktop Support Technician I (Full-Time, Permanent) Winkler

Access Credit Union; Winkler; Presencial; CAD 46.000 - 56.000; Jornada completa

Descripción de la vacante

Access Credit Union in Manitoba is seeking a Desktop Support Technician I to serve as the bridge between end users and the computer environment. You will install, maintain, and troubleshoot hardware, software, and security systems, and provide one-on-one support by phone, email, and other channels.

You should have post-secondary IT education, industry certifications (CompTIA A+, MCP or MCSE), and at least two years of IT support experience.

Formación

• Post-secondary education in Information Technology.
• CompTIA A+ MCP or MCSE certifications.
• Minimum two years of direct IT support experience.
• Strong diagnostic and troubleshooting abilities.

Responsabilidades

• Provide end-user IT support via phone, email, and other channels.
• Install, configure, and troubleshoot hardware and software.
• Maintain security and integrity of data and systems.
• Assist with documentation and proactive maintenance of IT assets.
• Collaborate with team to resolve incidents.

Conocimientos

IT support

Customer service

Communication

Team player

Educación

Post-secondary education in Information Technology

Descripción del empleo

Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.At Access Credit Union, our values are straightforward:Do goodBe betterOwn itMove forwardThe Desktop Support Technician I acts as the support between end users and the computer environments. Responsibilities include network maintenance; computer software and hardware installation; problem identification, resolution and reporting; information integrity and security; and the interpretation of user documentation and procedures. Timely and efficient management of issues including the evaluation, prioritization, escalation, resolution and tracking of issues from employee requests for assistance.Key Responsibilities and AccountabilitiesInstall technology and security related equipment and software.Provide support and basic training to employees on the use of applications.Install, maintain and provide troubleshooting support for organizational technical, security and communication systems and programs.Resolve end-user IT incidents, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations etc.Provide one-on-one end-user support and problem resolution by phone, e-mail, and other vehicles of communication.Identify trends and trouble spots to conduct proactive maintenance or repairs.Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Implement technical changes with the least disruption to the organization.Assist in maintaining and developing the credit union’s technical support and configuration documentation.Execute projects and tasks within established timeframes and requirements.Work collaboratively with other team members to achieve organizational objectives.Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.Maintain open communication and cooperation with staff to ensure a friendly and efficient work environment.Ensure and maintain the appropriate level of security needed to protect the integrity and security of the credit union’s electronic data.Maintain confidentiality when dealing with requests and information.Maintain thorough knowledge of credit union policies and procedures on risk management, security and fraud prevention.Observe all credit union policies and security requirements for privacy, safeguarding information, frauds, forgeries and holdup procedures.Essential QualificationsPost-secondary education in Information TechnologyCompTIA A+MCP or MCSE certificationsMinimum two years of direct work experience in an IT support capacityAbility to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applicationsAble to quickly analyze issues and determine best course of action using available resourcesSound judgment to escalate issues to senior members within the IT organizationKnowledge of IT management software toolsHigh degree of resourcefulness, flexibility, and adaptabilityAble to effectively communicate both verbally and in writingAbility to explain technical concepts and theories to non-technical audiencesKnowledge of computer workstation setupExceptional multi-tasking abilities and prioritization skillsStrong customer service mindsetTeam player able to work under pressureEmployee Sub-TypeRegularStarting Salary$46,064.00Salary Band$46,064.00 - $56,411.00In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.If you are interested in this position, apply today!