Desktop Support Technician I

TekWissen LLC; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A global provider of managed services is seeking a Desktop Support Technician I in Toronto, ON, for a 4-month contract. The role involves delivering exceptional customer service, diagnosing technical issues, and supporting clients with their IT needs. Ideal candidates have 2-5 years of experience, an AA degree, and a solid understanding of IT services. This is a full-time, onsite position that requires effective communication and troubleshooting skills.

Qualifications

• 2-5 years of related experience.
• Certification or ability to obtain one within the first 6 weeks of employment.
• Solid understanding of IT services and products.

Responsibilities

• Deliver exceptional customer service, diagnosing and fixing technical issues.
• Handle a broad range of onsite technical issues related to network infrastructure.
• Determine cost-effective repairs to minimize customer downtime.

Skills

Mac OS

Active Directory

Desktop Support

Computer Networking

Mobile Devices

Windows

Remote Access Software

SCCM

Help Desk

Operating Systems

Remedy

Troubleshooting

Education

AA degree or equivalent education

Job description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions worldwide. Our client is a global provider of managed services, infrastructure solutions, consulting, and products. The company provides end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, mid-size, and small businesses. Since 1987, the client has offered Managed Workplace Services, including IT solutions, hardware and software resale, integration, and support services, with partnerships with HP, IBM, Cisco, Dell, Apple Inc., Jamf Pro, AirWatch, and Microsoft.

Position : Desktop Support Technician I

Location : Toronto, ON M5B 1W8

Duration : 4 Months

Job Type : Contract

Work Type : Onsite

Language : English

Job Description :

We are committed to enhancing the end-user experience in all facets of the work.

Our vision is to empower people to achieve high performance by making technology work for them anywhere, anytime, on any device.

Responsibilities include scheduling customer appointments, providing remote access support, and confirming full functionality of deployed devices.

What You'll Do

Deliver exceptional customer service as the face of the client, interacting with and servicing clients' technical issues, diagnosing problems, and fixing them.

Handle a broad range of onsite technical issues related to network infrastructure and desktop systems.

Provide helpful, relatable, and pleasant support, customizing the customer experience and communication to each individual.

Determine cost-effective repairs to minimize customer downtime and prepare reports for product failure trends and service issues.

Service customers' technical issues in a professional and friendly manner.

Who You'll Work With

Support our customers proactively, creating a positive experience and educating them to resolve common technology problems.

Your patience is a virtue!

You will be the face of our operation and the key contact for customer support.

Who You Are

2-5 years of related experience, an AA degree, technical training, or equivalent education and experience.

Certification or ability to obtain one within the first 6 weeks of employment.

Solid understanding of IT services and products, enthusiastic about technology, personable, responsible, and reliable.

Ability to explain technical solutions in simple terms, follow through on customer satisfaction, and connect effectively with customers.

Driven by a desire for knowledge, independence, and success, confident in solving new problems, and eager to grow your career.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Key Skills

Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting

Employment Type : Full-time

Experience : 2-5 years

Vacancy : 1