Desktop Support Technician

Cynet Systems; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology support company in Montreal is seeking an experienced IT Support Specialist to provide comprehensive Windows 10 and 11 support, manage inventory, and collaborate with the hardware asset management team. The ideal candidate has hands-on experience in field services with proficiency in ticketing systems like ServiceNow. Strong problem-solving skills and customer service orientation are essential for this role.

Qualifications

• 2 to 4 years of experience in a field services or IT support role.
• Proficient in modern device management technologies and Windows 11 upgrade processes.
• Hands-on experience with ServiceNow or similar ticketing systems.

Responsibilities

• Provide comprehensive Windows 10 / 11 support to end users.
• Serve as the first point of contact at the digital bar.
• Efficiently manage the stock room and maintain optimal inventory levels.
• Collaborate with the hardware asset management team.
• Deliver hands-on support for all IT-related needs.
• Lead the device refresh initiative, upgrading systems to Windows 11.
• Utilize ServiceNow for efficient ticketing and tracking.

Skills

Windows 10 / 11 support

ServiceNow

Hardware support (Laptop, Desktop, Tablet)

Tools

ServiceNow

Modern device management technologies

Job description

Responsibilities

• Provide comprehensive Windows 10 / 11 support to end users, ensuring high satisfaction levels.
• Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise.
• Efficiently manage the stock room, maintaining optimal inventory levels and organization.
• Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.
• Deliver hands-on support at the site for all IT-related needs, acting as the crucial ‘hands and feet’ for on-site assistance.
• Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies.
• Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities.

Qualifications

• 2 to 4 years of experience in a field services or IT support role.
• Proficient in modern device management technologies and Windows 11 upgrade processes.
• Hands-on experience with ServiceNow or similar ticketing systems.
• Laptop, Desktop, Tablet hardware support.