Desktop Support Technician

NTT America, Inc.; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Technician in Mississauga, Ontario. This role involves installing, maintaining, and troubleshooting desktops and peripherals while ensuring high-level customer service. Candidates should have over 3 years of desktop support experience and A+ Certification. Strong communication skills and a customer-oriented approach are essential for success in this position.

Qualifications

• 3+ years desktop/technical support experience.
• Proven customer service background.
• Strong troubleshooting skills.

Responsibilities

• On-site and remote installation and maintenance of desktops.
• Provide technical support and incident management.
• Instruct customers in Windows operation.

Skills

Customer service

Troubleshooting

Desktop Support

Education

A+ Certification

Tools

Windows Operating System

Service Now

Job description

Overview

We are currently seeking a Desktop Support Technician to join our team in Mississauga, Ontario (CA-ON), Canada (CA). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering high level of customer service. This position will be a Client based position working at a client site.

Responsibilities

• On-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation
• Act as company liaison with customer on administrative and technical matters
• Provide technical support and incident management service desk functions (Service Now)
• Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals
• Install, maintain and optimize desktop/notebook configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services (basic break fix for desktops, laptops)
• Instruct customers in the operation and maintenance of basic Windows

Basic Qualifications

• 3+ years desktop/technical support experience

Additional Skills

• A+ Certification
• Desktop Management-Desktop Administration-Wintel 3227124
• White Glove/VIP support experience
• Must have a proven customer service background
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move enterprise and client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills
• French as a second language is a plus

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here http://us.nttdata.com/en/compliance#eeos. If you would like more information on your EEO rights under the law, please click here http://us.nttdata.com/en/compliance#know-your-rights. For Pay Transparency information, please click here http://us.nttdata.com/en/compliance#ppnp.