Desktop Support Technician

Zones.; Kitchener; On-site; Full time

Job summary

A leading IT solution provider is seeking a Desktop Support Technician for a 12-month contract. The role involves onboarding new users, troubleshooting hardware/software issues, and providing AV support. Ideal candidates will have hands-on experience in IT support and a familiarity with conference room setups. Join a diverse team dedicated to innovative IT solutions and employee well-being.

Benefits

Comprehensive benefits package including medical coverage.

State-mandated sick leave.

Qualifications

• Hands on experience providing end user support.
• Experience with AV and conference room set up including Zoom Room and GVC.

Responsibilities

• Onboarding new users and troubleshooting hardware/software issues.
• Setting up new hardware and supporting IT-related office infrastructure.
• Providing hands-on support for AV systems in conference rooms.

Skills

Mac Os

Active Directory

Desktop Support

Computer Networking

Mobile Devices

Windows

Remote Access Software

SCCM

Help Desk

Operating Systems

Remedy

Troubleshooting

Job description

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one : Zones First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed / Professional / Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview : Term : 12 months

Pay : $30.00 - $35.00 commensurate with experience.

Hours : Standard business hours

In this role you will onboard new users support existing users and troubleshoot hardware / software and permissions for users.

What youll do as the Desktop Support Technician :

The requirements below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.

• Onboarding New Users
• Set up new hardware (monitor keyboard mouse hub docking station).
• Assist new hires with initial login network access and basic system orientation.
• Onsite presence for user support experience
• Support and maintain IT-related office infrastructure (e.g. shared printers Wi-Fi Access points)
• Setup desks and shared workstations
• Act as the first point of contact for walk-up IT issues
• AV & Conference Room Support
• Provide hands-on support for AV systems in conference rooms including Zoom Room and GVC
• Assist with live meeting setup and real-time troubleshooting during meetings
• Perform routine checks and maintenance of AV equipment to ensure uptime and reliability.
• Be the first point of escalation for tickets from the Tier one (10 team
• Maintain the onsite Tech Bar
• Provide in-person support of user issues and
• escalations to Verily Teams as needed
• Troubleshoot hardware software and
• access / permissions issues
• Troubleshoot issues with integrated systems

What you will bring to the team :

Hands on experience providing end user support

Experience with AV and conference room set up including Zoom Room and GVC

Zones offers a comprehensive Benefits package

While were committed to providing top-tier solutions were just as committed to supporting our own team.

As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.

At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.

Required Experience :

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Weekly Salary Salary : 30 - 35

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Desktop Support Technician • Kitchener, Ontario, Canada