Desktop Support Technician

RDJ Bakeries; Cambridge; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the cracker manufacturing sector seeks a Desktop Support Technician to ensure smooth operation of its network. The role involves troubleshooting, user support, and collaboration with IT teams. This position offers competitive compensation, a comprehensive benefits package, and a commitment to employee well-being and growth.

Benefits

Prescription/Drug Coverage

Extended Health Coverage

Dental Coverage

Vision Coverage

AD&D Insurance

Work Life Balance

PTO to Commemorate Your Work Anniversary

Employee Engagement Events

Recognition Programs & Employee Awards

Free ESL Classes

Qualifications

• Post-Secondary education in relevant fields is required.
• Minimum 1 year of experience in a similar role.
• Proficiency in MS Office 365 is essential.

Responsibilities

• Ensure the company's computer network runs smoothly.
• Collaborate with IT teams to resolve issues.
• Provide on-site and remote technical support.

Skills

Troubleshooting

User Support

System Administration

MS Office 365

Android and iOS Systems

Education

Post-Secondary education in computer science, Networking, or related discipline

Job description

Job Posting

Snackruptors Inc. is a renowned leader in the cracker manufacturing industry, recognized globally for delivering exceptional quality products. Our diverse workforce reflects our commitment to creating an inclusive workplace where every individual is valued. Driven by a shared passion for excellence and innovation, we continuously enhance our cutting-edge production processes and foster a collaborative, results-driven culture.

Apply now to the Desktop Support Technician position on our growing IT team and be a part of our exciting journey!

Job purpose

Responsible to ensure that the company’s computer network is running smoothly and efficiently.

Duties and Responsibilities

The associate’s primary functions and responsibilities are as follows:

• Work collaboratively with IT colleagues in Service Desk, Security, Networking and Database Administration to resolve issues and implement solutions.
• Monitor corporate central ticketing system to ensure timely resolution of support issues.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Assist in the planning, documentation, and installation of various systems to include desktop PC’s, notebooks, tablets, RF, cell phones and software applications.
• Monitor and maintains the use of photocopiers and printers.
• Schedule meetings with employees to consolidate and manage Public Drive.
• Perform on-site and remote user technical support.
• Assist in the organization and inventory of all hardware and software resources.
• Provide emergency on-call support.
• Contribute to maintenance of Asset Management System.
• Perform other assigned duties.
• Follow Health and Safety rules and regulations.
• Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
• Comply with all Company policies and procedures.

Qualifications

• Post-Secondary education in computer science, Networking, or related discipline
• Minimum 1 year of experience in a similar role (hardware & software trouble shooting)
• Experience with some system administration, and second level support
• Proficiency in MS Office 365.
• Experience with Android and iOS systems.
• Available to work evenings/weekends.
• Ability to work in a fast-paced environment.

Working conditions

• Always work indoors.
• Compliant with ventilation, cleanliness, space, lighting and temperature.

Physical requirements

• Sitting involved.
• May repeat the same movement.
• Typing involved.

What’s in it for you?

At Snackruptors Inc, we truly care about our employees and are committed to their well-being and growth. Our comprehensive benefits package includes:

• Prescription/Drug Coverage
• Extended Health Coverage
• Dental Coverage
• Vision Coverage
• AD&D Insurance

Additional perks to support your work-life balance and personal development:

• Work Life Balance
• PTO to Commemorate Your Work Anniversary
• Employee Engagement Events
• Recognition Programs & Employee Awards
• Bi-Weekly Pay Structure
• Annual Safety Boot Allowance
• Free ESL Classes
• Wellness Room

And Much More!

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

Snackruptors Inc. is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, we are committed to providing accommodations during the recruitment, selection, and assessment processes for applicants with disabilities. If you require disability-related accommodations, please notify the Human Resources (HR) staff. All personal information is collected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

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