Desktop Support Specialist

David Aplin Recruiting; Winnipeg; On-site; CAD 55,000 - 70,000; Full time

Job summary

An award-winning recruitment agency in Winnipeg is seeking a Desktop Support Specialist with strong technical expertise to provide on-site support. Responsibilities include managing SQL databases, troubleshooting networking issues, and utilizing advanced Excel skills. The ideal candidate has at least 2 years of experience in desktop support and possesses excellent problem-solving abilities. Competitive salary and comprehensive benefits offered.

Benefits

Competitive salary

Comprehensive health and dental benefits

Paid vacation and personal time off

Professional development opportunities

Supportive team environment

Qualifications

• 2+ years of experience in a desktop support or technical support role.
• Strong knowledge of SQL including queries and reporting.
• Proficiency in Microsoft Excel with advanced functions.

Responsibilities

• Provide desktop support for hardware and software.
• Manage SQL databases including queries and administration.
• Troubleshoot network connectivity issues with a third-party provider.

Skills

Desktop support

SQL

Advanced Excel skills

Networking concepts

Troubleshooting

Customer service

Job description

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We are seeking a skilled Desktop Support Specialist with a strong technical background and excellent problem-solving abilities to join our in-office team. This role goes beyond traditional desktop support by requiring knowledge of SQL, database management, and advanced Excel skills, along with exposure to networking systems managed by a third-party provider. The ideal candidate is detail-oriented, customer-focused, and able to manage a variety of technical challenges in a fast-paced environment.

Key Responsibilities

• Provide day-to-day desktop support for hardware, software, and peripheral devices for office staff.
• Manage and troubleshoot SQL databases, including performing queries, updates, and basic administration.
• Ensure smooth operation of business-critical applications that rely on database connectivity.
• Work with a third-party networking provider to support and troubleshoot network connectivityissues.
• Configure, install, and maintain desktop systems, printers, and other IT equipment.
• Utilize advanced Excel skills(pivot tables, complex formulas, data analysis) to support reporting and business needs.
• Monitor and track support tickets to ensure timely resolution and excellent customer service.
• Maintain accurate documentation of systems, procedures, and support resolutions.
• Collaborate with internal teams to support IT initiatives and improve overall infrastructure efficiency.

Qualifications & Skills

• 2+ years of experience in a desktop support or technical support role.
• Strong knowledge of SQL(queries, data manipulation, reporting) and experience with database management.
• Proficiency in Microsoft Excel(advanced formulas, pivot tables, macros preferred).
• Basic knowledge of networking concepts(TCP/IP, DNS, DHCP) with experience liaising with third-party network providers.
• Excellent troubleshooting and problem-solving abilities across hardware, software, and operating systems.
• Strong communication and interpersonal skills with a customer service mindset.
• Ability to work independently and as part of a collaborative team.

Benefits

• Competitive salary
• Comprehensive health and dental benefits package
• Paid vacation and personal time off
• Professional development opportunities
• Supportive and collaborative team environment
• Please note this is an in-office role.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.