Desktop Support EUC L1

Iron Systems, Inc; Mississauga; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Specialist to manage desktop devices and provide exceptional support. In this role, you'll be responsible for resolving hardware and software incidents, optimizing device configurations, and ensuring compliance with security protocols. You'll also play a crucial role in training users and enhancing their experience with technology. Join a dynamic team where your expertise will directly impact the efficiency of operations and user satisfaction. If you are passionate about technology and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• Knowledge of Windows 7 OS and experience with desktop support.
• Familiarity with ITIL processes and service management tools.

Responsibilities

• Manage incidents for desktop devices and ensure proper configuration.
• Provide VIP support and monitor security compliance on devices.

Skills

Windows 7 OS

AD knowledge

MAC devices support

Service management tools

EUC tools expertise

Remote support tools

MS Office

Outlook

Lync understanding

VPN support

Education

Associate degree in electronics

Bachelor's Degree

Tools

ServiceNow

Job description

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team is available.

Requirements:

• Knowledge and experience on Windows 7 OS.
• Good to have—knowledge in AD and smart hands and feet support.
• Good to have—knowledge and experience of supporting MAC devices and tablets.
• Experience with Service management tool – ex – ServiceNow.
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
• Associate degree (A.A.) or equivalent from a three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.