Desktop Support Engineer Band 2 in Hamilton, MT

Solyssey; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a skilled Desk Side Support professional for a Band 2 role. This full-time position will be based at the GSK site in Hamilton, MT, focusing on desktop troubleshooting, application support, and client interaction. Candidates should have strong communication skills and a proven ability to manage onsite service levels effectively.

Qualifications

• Experience in desktop/laptop troubleshooting.
• Excellent communication skills required.
• Ability to manage SLAs and escalate tickets.

Responsibilities

• Troubleshoot desktop/laptop issues and provide support.
• Handle asset management and incident requests.
• Coordinate with third-party engineers and vendors.

Skills

Desktop/laptop troubleshooting

Application support

Excellent communication

Customer handling

Documentation

Tools

ServiceNow

Microsoft Excel

Job description

We are currently looking to onboard a skilled resource for a Band 2 Desk Side Support (DSS) role at the GSK site in Hamilton, Montana. Please find the project details and full job description below.

Project: GSK – Band 2

Location: 553 Old Corvallis Road, Hamilton, MT 59840, USA

Country: USA

Level: Band 2

Type: Full-Time Equivalent (FTE)

Budget 4200 USD per month

Duration: 1 Year

No. of FEs: 1

Language Skills: Excellent English required

Key Notes:

Current FTE has stepped down – replacement is critical

Client requires an on-demand backfill for primary coverage

Will support smart hands and feet tickets

Job Description (JD): Desk Side Support – Band 2

Department: Onsite Support Services

Role: FSO L2

Technical Responsibilities:

Desktop/laptop troubleshooting and support

Installation, configuration, OS troubleshooting

Application support and basic network troubleshooting

iPhone configuration

Asset management and inventory handling

Incident/service request handling via ServiceNow

OS/software/driver installation and updates

Remote support and Microsoft Excel reporting

Hardware asset lifecycle management

Support for network/printer/firewall activities

Handling smart hands, QA testing, packaging/unboxing laptops

Equipment movement, disposal, and stockroom management

Monthly/weekly inventory audits and threshold stock ordering

Escorting third-party engineers and coordinating with vendors

Manufacturing & Production line IT support experience preferred

Small data center/server rack handling exposure

Soft Skills:

Excellent communication and customer handling skills

Ability to manage onsite SLAs and ticket escalations

Flexibility for urgent site issues

Strong documentation and reporting discipline

Experience in client interaction (email/verbal)