Desktop Support Analyst - Edmonton

Stantec; Edmonton; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Desktop Support Analyst to join their dynamic IT team in Edmonton. This role involves providing dedicated desktop support, configuring hardware, and resolving end-user issues in a fast-paced environment. With a commitment to operational excellence, the company values diverse talents and encourages professional growth. As a member of this innovative team, you'll have the opportunity to enhance your skills while contributing to a collaborative workplace that prioritizes client service and technical accuracy. If you're ready to take your career to the next level, this position offers a promising path forward.

Benefits

Health insurance

Dental insurance

Vision plans

Well-being program

Tuition reimbursement

Paid time off

Employee stock purchase program

Group tax-free savings account

Short-term disability plans

Long-term disability plans

Qualifications

• Minimum 2 years experience in desktop support required.
• Technical degree or equivalent experience is necessary.

Responsibilities

• Provide desktop support and resolve hardware/software issues.
• Monitor problem resolution and maintain accurate records.

Skills

Microsoft Windows

MS Office Suite

Anti-Virus software

PC hardware troubleshooting

Customer relationship skills

Interpersonal skills

Education

Technical degree/diploma/certificate

Microsoft Certification in Windows

COMPTIA certification in Hardware

Tools

SCCM

Job description

Desktop Support Analyst - Edmonton - ( 2500017Q )

Description

Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 32,000 team members in over 400 locations worldwide are vital to making our Company stronger.

Your Opportunity

Take the first step towards designing your career with Stantec as a Desktop Support Analyst. As a member of a large IT Team, you’ll provide dedicated Desktop support to our local office(s). We offer competitive salaries and opportunities for advancement.

Your Key Responsibilities

• Configuration/reconfiguration of hardware, including workstations and printers
• Analyze and resolve end-user hardware, software and connectivity issues
• Create and update accurate and consistent records of all calls
• Monitor progress on problem resolution and advise users on status of issue
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
• Provide excellent client service; while managing multiple service requests

Qualifications

Your Capabilities and Credentials

• Competence in a Microsoft Windows environment including Windows 10, MS Office Suite, Anti-Virus software.
• Knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
• Have proven troubleshooting skills.
• Exposure to an ITIL and SOX compliant organization a plus.
• Excellent customer relationship, communications and interpersonal skills.
• Must be able to move, carry and manipulate equipment up to 50 pounds.

Education and Experience

• Minimum of 2 years of experience. Technical degree/diploma/certificate in related discipline is required; or equivalent combination of education and experience.
• Classroom training and or experience with SCCM will be considered an asset. Microsoft Certification in Windows, and/or COMPTIA certification in Hardware will be considered an asset.

Position will primarily work in an office setting. There is regular need to travel to other local Stantec office locations.

Valid drivers’ license and satisfactory driving record are required.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Benefits Summary: Regular full-time and part-time employees will have access to health, dental, and vision plans, a well-being program, health care spending account, wellness spending accounts, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location : Canada-Alberta-Edmonton

Organization : BC-1372 IT Services-CA Canada

Employee Status : Regular

Job Level : Individual Contributor

Travel : No

Schedule : Full-time

Job Posting : Mar 19, 2025, 12:23:51 PM

Req ID: 2500017Q