Desktop Support Analyst (BC HEMS) (Permanent)

Babcock Mission Critical Services España SA.; Richmond; On-site; CAD 57,000 - 87,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing critical asset reliability across diverse sectors. As a Desktop Support Analyst, you will provide essential technical support, ensuring efficient operations and excellent service delivery. Your role will involve troubleshooting, asset management, and collaboration with various teams to uphold high standards of performance. This position offers a dynamic work environment where your contributions will directly impact the safety and security of operations. Embrace the opportunity to grow in a supportive atmosphere that values curiosity, collaboration, and professional development.

Benefits

Health and wellness contributions

Wellness days and flexible schedules

Health and dental benefits

Parental leave top-up

Retirement matching

Recognition and professional development programs

Relocation assistance

Qualifications

• Experience in IT support and customer service.
• Knowledge of ITIL processes and service delivery.

Responsibilities

• Provide second-line technical support for desktop platforms.
• Maintain documentation standards and track assets.
• Collaborate with teams for incident resolution.

Skills

Technical Support

Service Delivery

ITIL Processes

Communication Skills

Problem-Solving

Education

1-2 years' experience in a similar role

Job description

Desktop Support Analyst (BC HEMS) (Permanent)

Location: Richmond, British Columbia, CA, V7B 1A3

Onsite or Hybrid: Desktop Support Analyst (BC HEMS) (Permanent)

Expected Salary: $57,508 to $86,262

Babcock International specializes in technology integration, asset management, and training, working globally to enhance the reliability and availability of critical assets across sectors like Marine, Land, Aviation, and Nuclear. In Canada, we support the Royal Canadian Navy's submarine fleet, provide world-class flying training, aerial emergency services, wildfire suppression, and air ambulance services.

Our core mission is to create a safe and secure world, together. We are guided by principles such as curiosity, outcome focus, kindness, collaboration, courage, and ownership, which shape our culture and operational success.

We acknowledge the traditional territories of many Nations across Canada and are committed to building respectful relationships with Indigenous communities.

Responsibilities:

1. Provide second-line technical support for desktop platforms across various channels.
2. Maintain documentation standards.
3. Collaborate with Business Solutions staff.
4. Track assets through their lifecycle, adhering to security and process protocols.
5. Coordinate with UK BIS teams for incident resolution.
6. Grade, configure, and build desktop devices per standards.
7. Support internal communication and manage local courier and disposal services.
8. Liaise with suppliers for device repairs and warranty services.
9. Manage hardware stock and escalations.
10. Perform other duties as assigned.

Ideal Candidate:

• 1-2 years' experience in a similar role.
• Experience in Service Delivery and adherence to SLAs.
• Knowledge of ITIL processes.
• Strong communication and customer service skills.
• Logical troubleshooting and problem-solving abilities.
• Comfort working in diverse IT environments.
• Eligible for Canadian Secret Security and ITAR Clearance.

Employee Support Programs:

• Health and wellness contributions.
• Wellness days and flexible schedules.
• Health and dental benefits.
• Parental leave top-up.
• Retirement matching.
• Recognition and professional development programs.
• Relocation assistance.

We foster an inclusive workforce and accommodate applicants' needs during recruitment. Please inform us if assistance is required.

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