Desktop Engineer L1

Iron Systems, Inc; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT support company in Winnipeg is seeking a Desktop Support Technician to manage desktop device incidents from resolution to maintenance. Candidates must have experience with Windows OS, desktop imaging, and strong troubleshooting skills. An Associate degree in electronics is required, with a Bachelor's preferred. The role also involves monitoring security compliance and providing VIP support for deskside issues. This position offers a fulltime contract and competitive compensation.

Qualifications

• Minimum 3-5 years of experience in desktop support.
• Experience with hardware break fix and replacements.
• Knowledge of ITIL processes for incident and change management.

Responsibilities

• Manage desktop device incidents to resolution.
• Support and maintain desktop configurations and installations.
• Monitor and respond to security compliance on desktop devices.

Skills

Windows 7 OS

Windows 11 Imaging

SCCM

Hands-on hardware repairs

Intune

Active Directory

Outlook administration

Service Management Tools

MS Office

VPN Support

Education

Associate degree in electronics

Bachelor's Degree (preferred)

Job description

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
  
  

Requirements:

• Knowledge and experience on windows 7 OS.
• Experience in Imaging Windows 11 Imaging/reimaging experience using Pxe boot.
• Worked on Software installation using SCCM, Software center and manually.
• Needed Hands on experience replacing batteries and working with Dell Technician on Hardware break fix.
• Experience using Intune, AD, BitLocker.
• Experience in outlook administration.
• Experience in Humanscale troubleshooting.
• Experience working in places that are engineering firms, large companies.
• Minimum 3-5 years of experience.
• Good to have knowledge in AD and smart hands and feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool—e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.