Desktop Analyst

Woodbine-Entertainment; Toronto; On-site; CAD 62,000 - 70,000; Full time

Job summary

Woodbine Entertainment is seeking a Desktop Analyst to deliver comprehensive technical support to end users across the organization. You will manage installation, configuration, troubleshooting, repair, maintenance, and upgrades of end-user devices.

The role requires a college diploma or university degree in computer science with 2+ years of experience; Microsoft and Cisco certifications are assets. You will document processes and help define best practices to maintain productivity and a

Qualifications

• College diploma or university degree in computer science or equivalent.
• 2+ years of relevant work experience preferred.
• Certifications in Microsoft and Cisco are assets.

Responsibilities

• Respond to technical support requests and prioritize them.
• Analyze issues to determine causes, solutions and trends.
• Support installation and maintenance of equipment or software.
• Advise on effective technology use and best practices.
• Coordinate with external organizations on technical matters.
• Create and maintain documentation and standards.

Skills

Technical support

Networking

Operating systems

Hardware troubleshooting

Documentation

Education

College diploma / University degree in computer science

Tools

Microsoft certifications

Cisco certifications

Job description

A NEW BREED OF ENTERTAINMENTWith almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.The Desktop Analyst is responsible for delivering comprehensive technical support to end users within our organization. This role ensures the reliability and optimal performance of all end-user devices by managing installation, configuration, troubleshooting, repair, maintenance, and upgrades. The Desktop Analyst proactively addresses and resolves hardware, software, and connectivity issues through onsite visits, remote sessions, phone, or chat support. By providing timely, clear, and effective solutions, this position plays a critical role in maintaining productivity and a positive user experience within the organization.Primary daily responsibilities include:Respond to technical support requests and prioritize themAnalyze issues to find causes, solutions, and trendsSupport installation and maintenance of equipment or softwareAdvise on effective technology useCoordinate with external organizations on technical and software mattersCreate and maintain documentationFollow and help define standard procedures and best practicesQualificationsCollege diploma or university degree in the field of computer science and/or 2 or years equivalent work experienceCertifications in Microsoft and Cisco products an assetExcellent technical knowledge of computer hardware, peripherals and componentsHands-on troubleshooting experienceGood to excellent working knowledge of networking, operating systems and standardsAble to read and understand technical manuals, procedural documentation, and OEM guidesReason for Vacancy: ReplacementSalary range: The target hiring salary range for this position is $62,000 - $70,000. This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection processDiversity, Equity, Inclusion and BelongingBe Yourself.We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.