Deskside Technician - FTR - Vancouver BC

NTT DATA North America; Vancouver; On-site; CAD 70,000 - 82,000; Full time

Job summary

An established industry player is seeking a Deskside Technician to provide both on-site and remote technology assistance in Vancouver. This role involves resolving technical issues, installing and configuring hardware and software, and offering guidance to customers. The ideal candidate will have experience in desktop support, familiarity with various software applications, and a knack for problem-solving. Join a forward-thinking organization that values innovation and inclusivity, and be part of a team that strives for excellence in IT services.

Qualifications

• Experience in desktop/software support and hardware repairs.
• Familiarity with printer support and Office 365.

Responsibilities

• Resolve technical problems requiring onsite presence.
• Install and configure computer hardware and software.
• Provide routine instruction to customers.

Skills

Desktop/Software Support

Hardware Support (Break/Fix)

Application Packages

Printer Support

Office 365

Active Directory

Ticketing Systems (Service Now)

Education

1-2 years of experience in IT support

Tools

Service Now

Job description

Join to apply for the Deskside Technician - FTR - Vancouver BC role at NTT DATA North America

Join to apply for the Deskside Technician - FTR - Vancouver BC role at NTT DATA North America

Req ID: 69039

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Technician - FTR - Vancouver BC to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems, technology assistance and resolution of routine and non-routine problems.

Accountabilities

• Receives, reviews, and completes service requests.
• Resolves technical problems transferred from the Service Desk that require an onsite presence.
• Installs and configures a variety of computer hardware and software, communications and peripheral devices.
• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
• Provides preliminary or routine instruction to customers in systems, applications and protocols.
• Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
• Provides feedback to the Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
  
  

Qualifications

• 1-2 years’ experience with desktop/software support & hardware (break/fix).
• 1-2 years’ experience with application packages.
• Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
• Must have a Driver’s license and reliable personal transportation
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
• Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
• On-Call/Shift work required (evenings/weekend/nights).
  
  

Financial Responsibility

• No financial responsibility.
  
  

Direct Supervision

• No direct supervision.
  
  

Project/Team Leadership or Training

• No team leader/training responsibilities.
  
  

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Range: CAD $70,511

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

INDHCLSMC

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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