Deskside Technician - FTR - Vancouver

NTT DATA North America; Vancouver; On-site; CAD 70,000 - 82,000; Full time

Job summary

A leading company in IT services is seeking a Deskside Technician in Vancouver, focusing on providing technical support both on-site and remotely. This role requires hands-on experience with desktop support, hardware troubleshooting, and effective communication with clients. Ideal candidates will possess a strong background in managing IT requests and installing necessary equipment, along with a commitment to customer service.

Qualifications

• Must regularly lift machinery up to 20 kg.
• Valid Driver's license is required.
• Must be fully vaccinated per Health Authority Policy.

Responsibilities

• Provide on-site and remote technical assistance.
• Install and configure computer hardware and software.
• Resolve technical problems requiring an on-site presence.

Skills

Desktop support

Hardware troubleshooting

Software support

Printer support

Active Directory

Education

1-2 years of experience in desktop/software support

Tools

Office 365

Service Now

Job description

Join to apply for the Deskside Technician - FTR - Vancouver role at NTT DATA North America

Join to apply for the Deskside Technician - FTR - Vancouver role at NTT DATA North America

Req ID: 69059

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Technician - FTR - Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

• Receives, reviews, and completes service requests.
• Resolves technical problems transferred from the Service Desk that require an onsite presence.
• Installs and configures a variety of computer hardware and software, communications and peripheral devices.
• Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
• Provides preliminary or routine instruction to customers in systems, applications and protocols.
• Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
• Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
  
  

Qualifications

• 1-2 years’ experience with desktop/software support & hardware (break/fix).
• 1-2 years’ experience with application packages.
• Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
• Must have Driver’s license and reliable personal transportation
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
• Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
• On-Call/Shift work required (evenings/weekend/nights).
  
  

Financial Responsibility

• No financial responsibility.
  
  

Direct Supervision

• No direct supervision.
  
  

Project/Team Leadership or Training

• No team leader/training responsibilities.
  
  

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale: CAD 70511.73

Shift Timings: Mon-Friday 12:00pm - 8:00pm

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

INDHCLSMC

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA North America by 2x

Get notified about new Technician jobs in Vancouver, British Columbia, Canada.

Richmond, British Columbia, Canada 2 months ago

Richmond, British Columbia, Canada 5 months ago

Burnaby, British Columbia, Canada 2 months ago

Burnaby, British Columbia, Canada 6 months ago

Richmond, British Columbia, Canada 3 weeks ago

Richmond, British Columbia, Canada 11 hours ago

Burnaby, British Columbia, Canada 2 days ago

Surrey, British Columbia, Canada 2 days ago

food processing quality control technician

Burnaby, British Columbia, Canada 4 weeks ago

Maple Ridge, British Columbia, Canada 1 day ago

Burnaby, British Columbia, Canada 2 months ago

Burnaby, British Columbia, Canada 3 weeks ago

Mobile Maintenance Supervisor - FIFO from Western Canada

Burnaby, British Columbia, Canada $50,000.00-$60,000.00 6 months ago

Surrey, British Columbia, Canada 11 hours ago

Richmond, British Columbia, Canada CA$68,000.00-CA$72,000.00 4 days ago

service technician - motor vehicle repair

Burnaby, British Columbia, Canada 1 month ago

Burnaby, British Columbia, Canada 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.