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Deskside Technician - FTR - Abbotsford

NTT DATA North America

Abbotsford

On-site

CAD 71,000

Full time

13 days ago

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Job summary

A leading company is seeking a Deskside Technician in Abbotsford to provide technical support on-site and remotely. Responsibilities include handling service requests, resolving issues, and installing hardware and software. The position requires experience in desktop support, proficient knowledge of office applications, and necessitates being vaccinated according to health policies.

Qualifications

1-2 years’ experience with desktop/software support & hardware.
Must have Driver’s license and reliable personal transportation.
Must be fully vaccinated per Health Authority Policy.

Responsibilities

Provides on-site and remote tech support for routine and non-routine problems.
Installs and configures computer hardware and software.
Resolves technical problems requiring onsite presence.

Skills

Desktop support

Printer support

Office 365

Active Directory

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Req ID: 69049

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Technician - FTR - Abbotsford to join our team in Abbotsford, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

Receives, reviews, and completes service requests.
Resolves technical problems transferred from the Service Desk that require an onsite presence.
Installs and configures a variety of computer hardware and software, communications and peripheral devices.
Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
Provides preliminary or routine instruction to customers in systems, applications and protocols.
Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Qualifications

1-2 years’ experience with desktop/software support & hardware (break/fix).
1-2 years’ experience with application packages.
Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
Must have Driver’s license and reliable personal transportation
Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
On-Call/Shift work required (evenings/weekend/nights).

Financial Responsibility

No financial responsibility.

Direct Supervision

No direct supervision.

Project/Team Leadership or Training

No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale: CAD $70, 511.73 Annually

Shift: 7:00AM-3:00PM Saturday to Wednesday

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

INDHCLSMC

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting

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