Deskside Support Engineer

HCLTech; Esterhazy; On-site; CAD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance its technical team. In this role, you will leverage your strong troubleshooting skills to resolve a variety of technical issues while ensuring high customer satisfaction. Your expertise in Microsoft OS and desktop support will be crucial as you assist users with their IT needs, from hardware setups to software installations. This full-time position offers a dynamic environment where your contributions will directly impact the efficiency of operations. If you are passionate about technology and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Minimum 2+ years in a similar position or technical profile.
• Strong desktop support skills with various Windows desktop OS.

Responsibilities

• Troubleshoot technical issues and resolve reported problems.
• Build and configure PCs, load software, and set up applications.
• Create documentation for processes and procedures.

Skills

Microsoft OS installation (Windows 7/10)

Troubleshooting MS Office applications

Desktop support knowledge

Network and datacenter support

User account creation for Active Directory

Remote desktop applications support

Strong communication skills

Tools

ServiceNow

Remedy

SCCM

MS Project

Visio

Job description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$55,000.00/yr

Responsibilities:

• Adhere to SLAs
• Maintain ITIL processes awareness; knowledge of ServiceNow or Remedy ticketing systems
• Handle tickets/requests to troubleshoot reported problems and take necessary steps to resolve them
• Troubleshoot technical issues
• Ensure process adherence
• Build and configure PCs and laptops; load software; set up applications like Outlook, Wi-Fi, VPN, and Backup
• Set up and troubleshoot printers, faxes, copiers, RF guns, or phone equipment in offices
• Track work tickets on ITIL-based systems like ServiceNow & Remedy
• Troubleshoot network connectivity issues and diagnose hardware/software problems
• Perform repairs on computers, laptops, handheld devices, printers, and other peripherals
• Improve and maintain customer and employee satisfaction
• Create documentation for processes and procedures
• Perform break-fix, troubleshoot, and resolve software issues; reimage computers/hard drives

Required Skills / Qualifications:

• Strong Microsoft OS installation (Windows 7/10) and troubleshooting skills
• Experience providing hands-on support for network and datacenter equipment/devices
• Proficiency in troubleshooting MS Office applications (Outlook, Word, Excel, PowerPoint)
• Knowledge of desktop support including hardware, software, and networking concepts
• Experience with desktops, workstations, notebooks, printers, and handhelds
• Support knowledge for iOS and Android devices
• Knowledge of Windows image build process and SCCM deployments
• Basic understanding of audio/video equipment and conference room setups
• User account creation for Active Directory, Exchange Mailboxes, and distribution lists
• Experience with remote desktop applications like SMS, Bomgar, WebEx, Live Meeting, and Windows native tools
• Assist end users with mobile device setup, activations, and performance issues
• Support knowledge for Blackberry, Android, and iOS devices
• Strong written and verbal communication skills

Soft Skills:

• Excellent communication skills (verbal and written)
• Good knowledge of MS Office, including MS Project and Visio
• Strong customer handling skills
• Ability to handle unforeseen situations
• High level of adaptability
• Ability to embody HCL’s values and methodology

Other Skills/Experience:

• Professional experience with various Windows desktop OS; strong desktop support skills
• Experience providing smart hands support for network and datacenter equipment preferred

Experience:

Minimum 2+ years in a similar position or technical profile

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting