Deskside Support

Tata Consultancy Services; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company that has been a leader in IT services for over 55 years. This role involves providing exceptional support to customers through hardware and software installations, troubleshooting, and documentation. You will play a crucial part in ensuring seamless operations and customer satisfaction by addressing requests promptly and effectively. With a commitment to diversity and a proactive approach to climate change, this organization values its workforce and promotes a culture of inclusivity. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Experience in hardware and software installation and configuration.
• Strong customer service skills and ability to troubleshoot issues.

Responsibilities

• Address customer requests for hardware and software installation.
• Maintain documentation of customer issues and resolutions.
• Provide support for system upgrades and installations.

Skills

Hardware installation

Software configuration

Customer support

Documentation

Troubleshooting

ServiceNow

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS :

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Responsibilities : -

1. Address customer requests for installation, configuration, test, maintenance of hardware and software components.

2. Respond to customer requests via phone and e-mail in a timely and accurate manner.

3. Maintain documentation of customer issues and their resolutions (KB)

4. Provide support to customers in system upgrades, installing workstations and other office tools.

5. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and computer and telecommunications equipment.

6. Install and support PC, laptop, tablet and mobile hardware and software

7. Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desk-top team function.

8. Participate in hardware and software reviews and recommend better solutions.

9. Maintain inventory of installed software and hardware wherever applied

10. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

11. Analyze and make recommendations for hardware and software standardization.

12. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

13. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

14. Provide job trainings to new hires and less experienced staffs when needed.

15. Escalate complex issues to appropriate teams for resolutions.

16. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; de-Termine the source of problems and classify their level, priority and nature.

17. Understand company standards and delivery method of respective tools

18. Knowledge in the below tools will be considered as an advantage : ServiceNow

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.