Deskside Services Technician

NTT DATA, Inc.; Mississauga; On-site; CAD 44,000 - 62,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Discount Perks

Job summary

NTT DATA is seeking a Deskside Services Technician in Toronto, ON to support on-site and remote end users, installing and diagnosing desktops, printers, software, and mobile devices to ensure optimal performance.

You will troubleshoot issues, deploy upgrades, and update tickets to meet SLAs, with 3–5 years of relevant experience and strong Windows OS knowledge. Travel may be required.

Qualifications

• 3–5 years of desktop support experience.
• Strong knowledge of Windows operating system.
• A+ certification or equivalent preferred.

Responsibilities

• Provide desktop, printer, software, and mobile device support.
• Troubleshoot, upgrade, deploy, and repair desktops/notebooks.
• Update tickets and meet service levels.
• Occasionally respond to after-hours requests as needed.

Skills

Windows OS

Customer service

A+ certification

Troubleshooting

Desktop support

Education

High School Diploma or equivalent

Undergraduate degree preferred

Tools

Remote control software

Job description

Req ID: 394111

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Deskside Services Technician to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Job Description

The Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance. Support will be performed in person (on-site users) or via telephone/remote control (off-site users).

Position Overview

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They desktop may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks.
• printers.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Update and resolve tickets in a timely manner to achieve Service Levels.

Position General Duties and Tasks

• Typically requires 3-5 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodation.
• Travel including overnight domestic or international trips may be required.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay for this role is 38.50 CAD. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For Pay Transparency information.