Desk Adjuster 3

Crawford & Company; Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Crawford & Company is seeking a Desk Adjuster Level 3 to investigate and settle claims flexibly. The position offers options for in-office, hybrid, or fully remote work. Ideal candidates should possess a minimum of 6 years of experience with strong analytical, negotiation, and communication skills, alongside relevant licensing and education.

Qualifications

• Minimum 6 years of technical claims handling experience in commercial auto and property claims.
• Licensed Independent Adjuster with the ability to maintain a full adjusting license.
• Strong computer and reporting skills.

Responsibilities

• Investigate, analyze, and evaluate claims information.
• Negotiate, settle, and finalize claims within delegated authority.
• Collaborate with managers to maintain client relations.

Skills

Analytical skills

Negotiation

Communication

Customer service

Education

Post-secondary education in insurance-related field

CIP designation

Tools

Office 365

Windows 10

Job description

We are currently recruiting for a Desk Adjuster Level 3 to join our team in CITY, PROVINCE, Canada. The position location is flexible, with options for in-office, hybrid, or fully remote work arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims via telephone, correspondence, and, when required, through mediation (virtual or in person). Responsibilities include settling losses within delegated authority or reporting to clients, as well as directing field adjusters, experts, and legal counsel on a task basis.

Responsibilities

• Investigation, collection, and analysis of claims information
• Accurate recording, reporting, and presentation of files
• Evaluation of coverage, liability, and quantum
• Maintenance of accurate billing, and time and expense records
• Negotiation, settlement, and finalization of claims
• Collaborate with managers to maintain client relations

Requirements

• Minimum 6 years of technical claims handling experience in commercial auto and property claims
• Post-secondary education in an insurance-related field is an asset
• Experience with multiline claims, complex claim handling, legal proceedings, and litigation management
• CIP designation or working towards it is required
• Licensed Independent Adjuster with the ability to maintain a full adjusting license in your home province; multiple provincial licenses are preferred
• Strong computer and reporting skills, including Office 365 and Windows 10
• Outstanding customer service skills and a team player attitude
• Excellent verbal and written communication skills
• Strong analytical and mathematical abilities
• Ability to manage multiple priorities effectively
• Proficiency with application-based PC skills
• Commitment to continuing education as required by Crawford & Company, the province, or professional trade associations

Additional Information

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Crawford & Company is an employment equity employer committed to diversity and inclusion. We welcome applications from visible minority groups, women, Aboriginal peoples, persons with disabilities, members of sexual minority groups, and others contributing to diversity.

We are dedicated to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford’s policies. Please inform us of any accommodation needs in advance by emailing us to arrange suitable accommodations during the process.